Hybrid Foreclosure Prevention Specialist

Carrington Holding Company, LLC; Plano (TX); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Mortgage Services is seeking a Loss Mitigation Specialist to educate borrowers on loss mitigation options with the goal of retaining home ownership and avoiding foreclosure. The role includes the possibility of a bilingual English/Spanish add-on of $1.50 per hour, with a base pay of $23.00 per hour plus monthly bonus, and a hybrid schedule.

The position requires 1+ years in collections or loss mitigation within a mortgage servicing environment and knowledge of mortgage terminology,

Qualifications

• 1+ years' experience in collections, loss mitigation or call center within a mortgage servicing environment required.
• Full State NMLS licensing required within 6 months of entering this job.
• Knowledge of mortgage industry terminology preferred.
• Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC.
• Knowledge of Microsoft Suite at an intermediate level required.

Responsibilities

• Handle inbound calls routed through IVR as well as internal transfers to determine borrowers’ intent to retain property, discuss foreclosure alternatives, provide eligibility criteria/information.
• Make outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents.
• Communicate approval or denial of a loss mitigation workout option, and handle general questions regarding account information.
• Review borrowers’ financial hardship documentation to determine best work-out option considering their status.
• In denial cases, engage borrowers and route to the loss mitigation liquidation team.
• Provide information to borrowers regarding Title issues impeding modification finalization.
• Maintain consistent attendance to fulfill essential duties and responsibilities.
• Notify Intake team if errors occur regarding missing/unacceptable documents.
• Be knowledgeable about the borrower’s situation in the delinquency resolution process, including loss mitigation options.
• Assist borrowers who request to dispute a reason for non-approval by contacting the servicer’s Escalated Cases staff.

Skills

Loss mitigation

Collections experience

Mortgage knowledge

MS Office

Education

NMLS license

Tools

Microsoft Office

Job description

Carrington Mortgage Services is seeking a Loss Mitigation Specialist to educate borrowers on loss mitigation options with the goal of retaining home ownership and avoiding foreclosure. The role includes the possibility of a bilingual English/Spanish add-on of $1.50 per hour, with a base pay of $23.00 per hour plus monthly bonus, and a hybrid schedule.

The position requires 1+ years in collections or loss mitigation within a mortgage servicing environment and knowledge of mortgage terminology,