Advisor Tech Support Specialist (Remote)

Associate Staffing; Tempe (AZ); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Associate Staffing in Tempe, AZ is recruiting for a 12-month contract tech-support role supporting financial advisors. You will be the first-level resource for access, login, and navigation issues, guiding advisors to resolution over a high-volume inbound call flow.

On Day 1 you work onsite, then transition to fully remote with a classroom and on-the-job training lasting 3–6 weeks. The pay rate is $22–$24 per hour, with potential conversion based on performance.

Qualifications

• Customer service or help desk experience preferred.
• Strong communication with advisor/client-first mindset.
• Ability to handle high inbound call volume while staying accurate and composed.
• Walk non-technical users through fixes with patience and clarity.
• Critical thinking and curiosity to probe and resolve issues.
• Experience in financial services or regulated environments preferred; familiarity with Outlook and basic email troubleshooting.

Responsibilities

• Serve as the first-level technology support resource for financial advisors calling in with access, login, and everyday system navigation issues.
• Troubleshoot common issues, ask smart questions to find root causes, and own each interaction end-to-end.
• Handle a high volume of inbound calls (30–50/day) while keeping advisors productive and supported.

Skills

Customer service

Clear communication

High-volume calls

Problem solving

Learning agility

Tools

Outlook

Ticketing systems

Mobile email configuration

Job description

Associate Staffing in Tempe, AZ is recruiting for a 12-month contract tech-support role supporting financial advisors. You will be the first-level resource for access, login, and navigation issues, guiding advisors to resolution over a high-volume inbound call flow.

On Day 1 you work onsite, then transition to fully remote with a classroom and on-the-job training lasting 3–6 weeks. The pay rate is $22–$24 per hour, with potential conversion based on performance.