Hybrid Field Operations Lead - Polling & Vendor Management

Hart Research Associates; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hart Research Associates, a leading public opinion research firm, seeks a Field Operations Manager to schedule field work and manage survey operations with vendors and internal teams. The role supports nationwide campaigns, advocacy efforts, and public policy discussions, requiring strong organization and vendor coordination.

The ideal candidate will coordinate fielding for quantitative and qualitative projects, monitor deadlines, and uphold quality standards while maintaining clear

Qualifications

• At least 3 years of relevant work experience.
• Keen analytic, organizational, and problem-solving skills.
• Excellent written and verbal communications skills.
• Strong interpersonal and customer relationship management skills.
• Professional, friendly demeanor.
• Ability to work collaboratively in a team environment.
• Ability to initiate and follow through on work independently.
• Ability to work with quick turn-around times.
• Highly proficient with Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work evenings and weekends.

Responsibilities

• Be the liaison between our research team and outside vendors to ensure projects are executed according to specifications and completed on time and on budget.
• Cultivate and manage vendor relationships and serve as the primary point of contact for project fielding and operational needs.
• Develop and maintain field schedules for quantitative and qualitative research projects.
• Monitor project progress, communicate status updates, and proactively resolve operational challenges.
• Oversee quality control processes to ensure research activities meet company standards and client expectations.
• Manage information flow among internal teams and external partners throughout the project lifecycle.
• Maintain project documentation and operational records.
• Identify opportunities to improve processes, efficiency, and project execution.

Skills

Analytic skills

Organizational skills

Problem-solving

Communication skills

Interpersonal skills

CRM skills

Team collaboration

Independence

Fast turnaround

Professional demeanor

Evenings & weekends availability

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Hart Research Associates, a leading public opinion research firm, seeks a Field Operations Manager to schedule field work and manage survey operations with vendors and internal teams. The role supports nationwide campaigns, advocacy efforts, and public policy discussions, requiring strong organization and vendor coordination.

The ideal candidate will coordinate fielding for quantitative and qualitative projects, monitor deadlines, and uphold quality standards while maintaining clear