Field Operations Lead — Research Projects & Vendors

Hart Research; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hart Research Associates in Washington, DC seeks a Field Operations Manager to oversee fielding, scheduling, and vendor coordination for national survey projects. You’ll manage project timelines, ensure quality control, and collaborate across teams to keep complex studies on track.

The role requires strong organization, problem-solving, and communication skills, with evening/weekend hours possible. Hybrid work arrangement and competitive benefits are provided.

Qualifications

• At least 3 years of relevant work experience
• Keen analytic, organizational, and problem-solving skills
• Excellent written and verbal communications skills; you must be comfortable talking on the phone and in-person
• Strong interpersonal and customer relationship management skills
• Professional, friendly demeanor
• Ability to work collaboratively in a team environment
• Ability to initiate and follow through on work independently
• Ability to work with quick turn-around times
• Highly proficient with Microsoft Office Suite (Excel, PowerPoint, Word)
• Ability to work evenings and weekends
• Bachelors degree a plus, but not required
• Previous work experience with a polling or research firm or in call center operations
• Demonstrated interest in Democratic politics

Responsibilities

• Be the liaison between our research team and outside vendors to ensure projects are executed according to specifications and completed on time and on budget.
• Cultivate and manage vendor relationships and serve as the primary point of contact for project fielding and operational needs.
• Develop and maintain field schedules for quantitative and qualitative research projects.
• Monitor project progress, communicate status updates, and proactively resolve operational challenges.
• Oversee quality control processes to ensure research activities meet company standards and client expectations.
• Manage information flow among internal teams and external partners throughout the project lifecycle.
• Maintain project documentation and operational records.
• Identify opportunities to improve processes, efficiency, and project execution.

Skills

3+ years exp

Vendor management

Communication

Team collaboration

Problem solving

Detail oriented

Education

Bachelors degree

Tools

Microsoft Office

Job description

Hart Research Associates in Washington, DC seeks a Field Operations Manager to oversee fielding, scheduling, and vendor coordination for national survey projects. You’ll manage project timelines, ensure quality control, and collaborate across teams to keep complex studies on track.

The role requires strong organization, problem-solving, and communication skills, with evening/weekend hours possible. Hybrid work arrangement and competitive benefits are provided.