Hybrid Experience & Outcomes Analyst | Data-Driven Insights

Easter Seals Southern California, Inc.; North Ontario (CA); Hybrid; USD 106,075,000 - 128,943,000; Full time

Job summary

Easterseals Southern California is seeking an Experience & Outcomes Analyst to measure, analyze, and report on engagement, customer success, and service outcomes. You will help leaders identify opportunities, strengthen programs, and drive continuous improvement with data-driven insights.

The role requires designing surveys, consolidating data from multiple sources, and building dashboards to communicate meaningful trends.

Qualifications

• Bachelor's degree in Business Analytics, Data Analytics, Statistics, Psychology, Sociology, Public Health, Healthcare Administration, Human Services, Organizational Development, or related fields.
• Master's degree preferred in Public Health, Healthcare Administration, Business Analytics, Organizational Development, Psychology, Social Sciences, Data Science, or related field.
• Minimum four (4+) years of analytics, reporting, program evaluation, survey administration, or related experience.
• Experience designing surveys, analyzing quantitative and qualitative data, and developing dashboards.
• Proficiency with Excel and analytics, survey, database, reporting, or visualization tools.
• Ability to translate data into actionable insights for leadership.

Responsibilities

• Supports enterprise-wide experience measurement systems and dashboards.
• Collaborates with Engagement Director and partners to define reporting needs.
• Designs, administers, and analyzes experience and outcomes surveys.
• Prepares dashboards, scorecards, and summaries for leadership review.
• Performs quantitative and qualitative analysis, trend and theme identification.
• Translates complex data into clear, actionable findings for leadership.

Skills

Excel

Power BI

Qualtrics

Microsoft Forms

CRM systems

Data visualization

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Power BI

Qualtrics

Microsoft Forms

Job description

Easterseals Southern California is seeking an Experience & Outcomes Analyst to measure, analyze, and report on engagement, customer success, and service outcomes. You will help leaders identify opportunities, strengthen programs, and drive continuous improvement with data-driven insights.

The role requires designing surveys, consolidating data from multiple sources, and building dashboards to communicate meaningful trends.