Hybrid Data & Customer Insights Analyst, Client Experience

Osaic; Scottsdale (AZ); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Other benefits

Job summary

Osaic in Scottsdale, AZ is seeking a Data & Customer Insights Analyst to analyze complex customer, market, and operational data to deliver actionable insights that improve customer experience and strategic funding.

The position partners cross‑functionally to lead NPS analysis, customer journey mapping, and statistical modeling, translating data into clear recommendations that drive service and process improvements.

Qualifications

• Minimum of Bachelor's level qualification in a quantitative field such as Analytics, Statistics, Economics, Computer Science, or a related field.
• H.S. Diploma or GED + Significant Practical Experience (10+ years) in statistical modeling and customer insights will be considered.

Responsibilities

• Administer and optimize customer feedback platforms (e.g., Pendo, Medallia) to maximize data collection and analysis efficiency
• Deliver sound, data-driven insights, and recommendations as part of the Voice of the Customer & Corporate Strategy team.
• Support Net Promoter Score (NPS) analysis, including verbatim feedback review, trend analysis, driver identification, and segmentation, to uncover root causes of customer sentiment and loyalty.
• Document and monitor business processes, rules, requirements, metrics, and standard operating procedures as a result of transformation initiatives
• Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders
• Stay current on customer experience, analytics, and financial services industry trends to continually enhance insights, methodologies, and impact.
• Assess end to end process performance through collecting data from multiple sources to propose process improvement opportunities
• Build and maintain strong internal working relationships at all levels of the organization and across business units and site locations. Leverages these relationships in helping to drive meaningful change across the company.
• Document current and future state through process flow, value stream mapping and customer journey map exercises
• Perform other duties as assigned, especially those related to the organization’s Strategy & Voice of Customer agenda

Skills

Data analysis

Dashboard tools

Excel VBA

Tableau

NPS experience

Process mapping

Problem solving

MS Office

Education

Bachelor's degree in analytics or related field

High School Diploma + 10+ years statistical experience

Tools

Pendo

Medallia

Snowflake

Power BI

Job description

Osaic in Scottsdale, AZ is seeking a Data & Customer Insights Analyst to analyze complex customer, market, and operational data to deliver actionable insights that improve customer experience and strategic funding.

The position partners cross‑functionally to lead NPS analysis, customer journey mapping, and statistical modeling, translating data into clear recommendations that drive service and process improvements.