Hybrid Enterprise IT Program Manager (Call Center Focus)

IO Datasphere, Inc.; Lansing (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

IO Datasphere, Inc. is seeking a Project Manager to lead multiple IT programs and projects, principally enterprise initiatives for IT implementation and maintenance of Call Center solutions.

The role emphasizes on-time, on-budget, and aligned scope while coordinating with IT managers and teams. The candidate should have 5+ years of project management experience in enterprise IT and familiarity with PMI methodologies, Clarity, and Microsoft Project, with a hybrid schedule requiring onsite

Qualifications

• Clear and concise written and verbal communication is crucial to success and productivity in this role.
• Strong Leadership skills

Responsibilities

• Provide enterprise program/project management to ensure on-time, within-budget, and within-scope delivery.
• Define program/project scope, duration, resources and cost for objectives.
• Manage scheduling, tracking, issue, risk, change, and status reporting.
• Utilize the PPM tool (Clarity and Azure DevOps) on all projects.
• Plan and coordinate work with IT teams; design and implement project plans with IT managers.
• Rely on experience and judgment to plan and accomplish goals with initiative and independence.
• Coordinate and complete projects; oversee all aspects and report status to upper management.
• Create structure for managing a complex environment emphasizing quality and productivity.

Skills

Project management

PMI methodologies

Portfolio management

Tools

Clarity

Microsoft Project

Job description

IO Datasphere, Inc. is seeking a Project Manager to lead multiple IT programs and projects, principally enterprise initiatives for IT implementation and maintenance of Call Center solutions.

The role emphasizes on-time, on-budget, and aligned scope while coordinating with IT managers and teams. The candidate should have 5+ years of project management experience in enterprise IT and familiarity with PMI methodologies, Clarity, and Microsoft Project, with a hybrid schedule requiring onsite