Hybrid Energy Programs Operations Coordinator

ICF; Columbia (MD); Hybrid; USD 56,000 - 95,000; Full time

Job summary

ICF in Columbia, MD is seeking an entry-level Operations Coordinator to support the implementation of energy efficiency programs, focusing on commercial building systems and technologies.

You will review documentation for compliance, respond to customer and contractor inquiries, and collaborate with cross-functional teams to identify process improvements and share best practices. The role offers hands-on training and exposure to major energy initiatives.

Qualifications

• Bachelor’s or Associate degree with at least 2 years of work experience.
• Proficiency with Microsoft Office Suite, especially Excel, Outlook, and PowerPoint.
• Preferred: degree in Energy, Environmental Studies, Business Admin, or related fields.
• Knowledge of the utility market basics.

Responsibilities

• Support evaluation, implementation, and verification of energy efficiency projects.
• Provide technical assistance and guidance on energy-efficient technologies.
• Share best practices across the team.
• Collaborate with IT, Reporting, Marketing, and Customer Care.
• Analyze trends and opportunities for program improvements.
• Assist with processing project applications and compliance reviews.
• Coordinate quality control follow-ups on inspections and surveys.
• Respond to customer and contractor inquiries.
• Assign applications for processing per program policies.

Skills

Compliance tracking

Team collaboration

Process improvement

Time management

Excel proficiency

Analytical thinking

Written communication

Data analysis

Education

Bachelor's or Associate degree

2+ years experience

Tools

SharePoint Lists

Power Automate

Excel

Job description

ICF in Columbia, MD is seeking an entry-level Operations Coordinator to support the implementation of energy efficiency programs, focusing on commercial building systems and technologies.

You will review documentation for compliance, respond to customer and contractor inquiries, and collaborate with cross-functional teams to identify process improvements and share best practices. The role offers hands-on training and exposure to major energy initiatives.