Operations Coordinator

ICF; Columbia (MD); Hybrid; USD 56,000 - 95,000; Full time

Job summary

ICF in Columbia, MD is seeking an entry-level Operations Coordinator to support the implementation of energy efficiency programs, focusing on commercial building systems and technologies.

You will review documentation for compliance, respond to customer and contractor inquiries, and collaborate with cross-functional teams to identify process improvements and share best practices. The role offers hands-on training and exposure to major energy initiatives.

Qualifications

• Bachelor’s or Associate degree with at least 2 years of work experience.
• Proficiency with Microsoft Office Suite, especially Excel, Outlook, and PowerPoint.
• Preferred: degree in Energy, Environmental Studies, Business Admin, or related fields.
• Knowledge of the utility market basics.

Responsibilities

• Support evaluation, implementation, and verification of energy efficiency projects.
• Provide technical assistance and guidance on energy-efficient technologies.
• Share best practices across the team.
• Collaborate with IT, Reporting, Marketing, and Customer Care.
• Analyze trends and opportunities for program improvements.
• Assist with processing project applications and compliance reviews.
• Coordinate quality control follow-ups on inspections and surveys.
• Respond to customer and contractor inquiries.
• Assign applications for processing per program policies.

Skills

Compliance tracking

Team collaboration

Process improvement

Time management

Excel proficiency

Analytical thinking

Written communication

Data analysis

Education

Bachelor's or Associate degree

2+ years experience

Tools

SharePoint Lists

Power Automate

Excel

Job description

Location: Columbia, MD- Hybrid schedule

The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by reviewing documentation for compliance, responding to customer and contractor inquiries, identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams.

Description

Title: Operations Coordinator

Location: Columbia, MD- Hybrid schedule

The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by reviewing documentation for compliance, responding to customer and contractor inquiries, identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams.

This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF’s deep understanding of client needs and emerging technologies, the Coordinator helps deliver high-quality services that support energy efficiency goals.

Key Responsibilities

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Provide technical assistance, training, and guidance on energy efficient technologies and practices to participants in utility-sponsored programs.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses toidentifytrends, issues, and opportunities for improvement.
• Assistwith processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and reviewperprogrampolicies and procedures.
• Assistwith customer and contractor inquiries.
• Coordinate quality control follow-up on project inspections and customer surveys asappropriate.

Skills

• Application review and compliance tracking
• Team collaboration and stakeholder communication
• Process documentation and improvement
• Strong time management and organizational skills
• Advancedproficiencyin Microsoft Excel
• Analytical thinking and problem-solving
• Effective written and verbal communication
• Data analysis and reporting

Required Qualifications

• Bachelor’s degree orAssociatesdegree withminimumof2 years of work experience.
• Demonstrated experience using Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Degree in Energy, Environmental Studies, Business Admin or related fields preferred.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience interacting with business owners, representatives and other key stakeholders.
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate
• Strong time management, communication, and organization skills.
• Outstanding analytical, writing, and communication skills.<

Compensation

Although the posted range below is broader, this position is anticipated to offer a base salary in the $55,000 to $57,000 range. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI.

We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$55,665.00 - $94,631.00

Columbia, MD (MD12)