Hybrid Energy Client Operations Specialist

ESG Global Ltd; United States; Hybrid; USD 40,000 - 53,000; Full time

Job summary

ESG Global Ltd. in Chorley is seeking a Client Operations Analyst to support energy-sector data operations within a Managed Service environment.

You will work with the ESG Operations team to build strong client relationships and deliver reliable, compliant data services to regulators and industry parties. The role offers hybrid working between the office in Chorley and remote work, with initial in-office training required.

Qualifications

• Demonstrate strong administrative abilities and proficient use of Microsoft Office applications.
• Exhibit excellent communication capabilities, including objection handling and negotiation.
• Possess strong analytical thinking and the ability to take ownership of issues to find effective solutions.
• Provide exemplary customer service, addressing queries with empathy and professionalism.
• Skilled in analysing data to support decision-making processes.
• Maintain high accuracy and thoroughness in all tasks.
• Efficiently manage relationships with key stakeholders.
• Effectively prioritise tasks and manage a varied workload.

Responsibilities

• Handle the registration of clients' electricity, ensuring that supplier changes are processed in compliance with industry standards and regulatory requirements.
• Maintain clear and effective communication with clients and external partners.
• Oversee and manage relationships and administrative tasks involving key stakeholders.

Skills

Administrative Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Data Analysis

Attention to Detail

Stakeholder Management

Prioritisation & Organisational Skills

Tools

Microsoft Office

Job description

ESG Global Ltd. in Chorley is seeking a Client Operations Analyst to support energy-sector data operations within a Managed Service environment.

You will work with the ESG Operations team to build strong client relationships and deliver reliable, compliant data services to regulators and industry parties. The role offers hybrid working between the office in Chorley and remote work, with initial in-office training required.