Hybrid End-User & Lab Support Specialist

Virginia Tech; Blacksburg (VA); Hybrid; USD 52,000 - 57,000; Full time

Job summary

The End User Support and Lab Operations Specialist at Virginia Tech provides front-line technical support to faculty, staff, and students and hands-on support for the College of Architecture, Arts, and Design labs. You will deploy computers, install software, troubleshoot issues, and maintain lab operations.

You will work with the lab operations lead to set priorities, follow documented procedures, and apply approved Intune and Jamf workflows to keep instructional labs running smoothly, with

Qualifications

• Experience providing technical end-user support in person, by phone, email, or via a ticketing system.
• Experience with Windows, macOS, and Linux operating systems.
• Experience installing, configuring, operating, and troubleshooting computer hardware, software, and peripherals.
• Ability to manage multiple issues and prioritize work based on urgency and user impact.
• Strong interpersonal, customer-support, verbal-communication, and technical-writing skills tailored to the intended audience.
• Ability to work independently, follow documented procedures, and coordinate effectively with other technical staff.

Responsibilities

• Provide front-line technical support to faculty, staff, and students and hands-on support for the College of Architecture, Arts, and Design labs.
• Execute hands-on technical work including computer deployment, software installation, troubleshooting, documentation, and maintenance.
• Coordinate with AAD’s lab operations lead to establish lab priorities, standards, and refresh plans.
• Utilize approved Microsoft Intune and Jamf workflows for lab computers.
• Support expansion of lab environments as the college IT footprint grows.

Skills

End-user support

Multiplatform support

Hardware & software troubleshooting

Prioritization & time management

Communication & writing

Independent work

Tools

ServiceNow

Microsoft Intune

Jamf

Active Directory

Entra ID

Group Policy

Job description

The End User Support and Lab Operations Specialist at Virginia Tech provides front-line technical support to faculty, staff, and students and hands-on support for the College of Architecture, Arts, and Design labs. You will deploy computers, install software, troubleshoot issues, and maintain lab operations.

You will work with the lab operations lead to set priorities, follow documented procedures, and apply approved Intune and Jamf workflows to keep instructional labs running smoothly, with