Hybrid Enablement Lead: Cross-Functional Training

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The J. M. Smucker Co. in Orrville, OH seeks a Lead, Enablement to support strategic learning, process improvement, and change management across Sales, Marketing, Supply Chain, and Information Services. Hybrid work with on-site presence required.

You will create onboarding plans, coordinate development opportunities, and deliver instructional content through Articulate and internal tools, partnering with SMEs and vendors to drive capability development.

Qualifications

• Bachelor’s degree required.
• 5+ years of relevant experience.
• Experience leading, creating and delivering training independently and/or with teams or external vendors.
• Experience leading or partnering on change management initiatives.
• Ability to work cross-functionally and understand interdependencies among teams.
• Strong presence, influence, and facilitation skills.
• Excellent organizational and communication skills.
• Ability to work with and influence multiple levels and disciplines throughout the company.
• Excellent in MS Office365 (Outlook, SharePoint, Forms and the Office Suite).
• AI productivity tools experience (preferred Copilot proficiency).
• Ability to identify and communicate key messages.
• Detail and results oriented.
• Strong relationship building skills and support of others.
• Ability to lead and guide a team independently.

Responsibilities

• Influence prioritization of projects to develop skillsets and capabilities.
• Create and maintain onboarding plans for strong entry and transition within teams.
• Connect individuals and teams to development opportunities and promote areas of interest.
• Develop and deliver proprietary training content (in-person and virtual) with SMEs and experts.
• Assist with third-party vendor relationships.
• Drive results against complex strategic roadmap projects while maintaining execution of cyclical work.
• Own annual connected planning to support efficient processes and continuous improvement.
• Create and maintain process documentation (DAIOs) for repeatable processes.
• Assist with enterprise events (NASM, Marketing University, QBRs) as needed.
• Lead and develop change management plans and implement through change agents.
• Collaborate with partners to elevate messaging and funnel content through Smucker HUB, Marketing Central, C2, IS University.
• Model best-in-class Ways of Working and promote consistent processes/forums for information sharing.
• Raise continuous improvement recommendations to senior leadership.
• Enable collaboration through deep understanding of cross-functional expertise.

Skills

Cross-functional collaboration

Change management

Training delivery

Facilitation

Communication

Influence

Organizational skills

Leadership

Education

Bachelor’s degree

Tools

Articulate

SharePoint

Office 365

Copilot

Workday LMS

Job description

The J. M. Smucker Co. in Orrville, OH seeks a Lead, Enablement to support strategic learning, process improvement, and change management across Sales, Marketing, Supply Chain, and Information Services. Hybrid work with on-site presence required.

You will create onboarding plans, coordinate development opportunities, and deliver instructional content through Articulate and internal tools, partnering with SMEs and vendors to drive capability development.