Lead, Enablement

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The J. M. Smucker Co. in Orrville, OH seeks a Lead, Enablement to support strategic learning, process improvement, and change management across Sales, Marketing, Supply Chain, and Information Services. Hybrid work with on-site presence required.

You will create onboarding plans, coordinate development opportunities, and deliver instructional content through Articulate and internal tools, partnering with SMEs and vendors to drive capability development.

Qualifications

• Bachelor’s degree required.
• 5+ years of relevant experience.
• Experience leading, creating and delivering training independently and/or with teams or external vendors.
• Experience leading or partnering on change management initiatives.
• Ability to work cross-functionally and understand interdependencies among teams.
• Strong presence, influence, and facilitation skills.
• Excellent organizational and communication skills.
• Ability to work with and influence multiple levels and disciplines throughout the company.
• Excellent in MS Office365 (Outlook, SharePoint, Forms and the Office Suite).
• AI productivity tools experience (preferred Copilot proficiency).
• Ability to identify and communicate key messages.
• Detail and results oriented.
• Strong relationship building skills and support of others.
• Ability to lead and guide a team independently.

Responsibilities

• Influence prioritization of projects to develop skillsets and capabilities.
• Create and maintain onboarding plans for strong entry and transition within teams.
• Connect individuals and teams to development opportunities and promote areas of interest.
• Develop and deliver proprietary training content (in-person and virtual) with SMEs and experts.
• Assist with third-party vendor relationships.
• Drive results against complex strategic roadmap projects while maintaining execution of cyclical work.
• Own annual connected planning to support efficient processes and continuous improvement.
• Create and maintain process documentation (DAIOs) for repeatable processes.
• Assist with enterprise events (NASM, Marketing University, QBRs) as needed.
• Lead and develop change management plans and implement through change agents.
• Collaborate with partners to elevate messaging and funnel content through Smucker HUB, Marketing Central, C2, IS University.
• Model best-in-class Ways of Working and promote consistent processes/forums for information sharing.
• Raise continuous improvement recommendations to senior leadership.
• Enable collaboration through deep understanding of cross-functional expertise.

Skills

Cross-functional collaboration

Change management

Training delivery

Facilitation

Communication

Influence

Organizational skills

Leadership

Education

Bachelor’s degree

Tools

Articulate

SharePoint

Office 365

Copilot

Workday LMS

Job description

Your Opportunity as the Lead, Enablement

The Lead, Enablement role will work closely with Managers, Directors and above in Sales, Marketing, Supply Chain, Information Services and others to support strategic communication, business process and capability development across many functions. This role demonstrates in-depth knowledge of key organizational interdependencies, acting as a liaison across teams to enhance business capabilities and strong execution of day-to-day duties. This role effectively identifies actions to address complex projects and challenges through process improvement and change management. This role is influential in creating, adapting and maintaining learning and development content to support all levels.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

• Influence the prioritization of projects to drive development of identified skillsets that advance capabilities within the supported organization
• Create and maintain onboarding plans to support strong entry and transition within supported teams
• Connect individuals and teams to development opportunities, identify gaps and promote areas of interest through Quarterly Learning Day or ad hoc training
• Develop and deliver proprietary training content (in-person and virtually) through collaboration with subject matter experts, research and historical knowledge utilizing Articulate software and other tools
• Assist with third-party vendor relationships
• Drive results against complex strategic roadmap projects/activities while maintaining executional excellence of cyclical work
• Own annual connected planning to support an efficient process while driving continuous improvement
• Create and maintain effective process documentation (DAIOs) resources that are easy to navigate and informative to promote repeatable processes
• Assist with enterprise events (NASM, Marketing University, Quarterly Business Reviews) as needed
• Lead and develop change management plans and implement through change agents
• Collaborate with functional partners to elevate and streamline messaging to drive the business forward and funnel content through the appropriate channels (Smucker HUB, Marketing Central, C2, IS University)
• Model best-in-class Ways of Working (Meeting Management, email, prioritization) and promote consistent processes/forums for information sharing
• Raise continuous improvement recommendations across teams for senior leadership alignment
• Enable collaboration through deep understanding of cross functional expertise and relationships

What we are looking for:

Minimum Requirements:

• Bachelor’s degree
• 5+ years of relevant experience
• Experience leading, creating and delivering training independently and/or with teams or external vendors
• Experience leading or partnering on change management initiatives
• Ability to work cross functionally and understand interdependencies among teams
• Strong presence, influence, and facilitation skills
• Excellent organizational and communication skills
• Ability to work with and influence multiple levels and disciplines throughout the company
• Excellent in MS Office365 (Outlook, SharePoint, Forms and the Office Suite)
• AI productivity tools experience (preferred Copilot proficiency)
• Ability to identify and communicate key messages
• Detail and results oriented
• Strong relationship building skills and support of others
• Ability to lead and guide a team independently

Additional skills and experience that we think would make someone successful in this role (not required):

• Knowledge of Workday or similar Learning Management Software (LMS)
• Experience in Articulate or similar eLearning software
• People management, coaching or mentorship experience
• Ability to flow to the work and learn new subject areas quickly

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. Stay connected with us on LinkedIn®

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

Learn more about our Thrive Together purpose

At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs.

Learn more about working at Smucker

Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company.

Learn more about our hiring process

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.