Hybrid Ecommerce Operations Specialist

Arhaus; Boston Heights (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Arhaus in Boston Heights, OH is seeking an Online Operations Specialist to support web and eCommerce client services. The role blends daily order processing, delivery coordination, returns handling, and documentation, with emphasis on accuracy and customer satisfaction.

This hybrid position requires onsite presence at the corporate office, strong MS Office skills, and the ability to multitask across teams to ensure smooth online operations and timely problem resolution.

Qualifications

• 2+ years of customer service experience in retail or multi-location environment.
• Proficient in MS Office (Outlook, Excel, Word) or similar suite.

Responsibilities

• Handle daily tasks for online/web orders, including scheduling deliveries, verifying order accuracy, collecting balances, and processing order changes.
• Process returns, exchanges, adjustments, and cancellations for web orders and clients.
• Collaborate with Client Services, Logistics, Product, and management to resolve client issues.
• Prepare paperwork for online custom orders and assist with daily website sales order processing.
• Assist Sales and management with tasks such as pre-collections, product delays, and SKU corrections.
• Support reporting and special projects as needed by the department.

Skills

Customer service

MS Office proficiency

Job description

Arhaus in Boston Heights, OH is seeking an Online Operations Specialist to support web and eCommerce client services. The role blends daily order processing, delivery coordination, returns handling, and documentation, with emphasis on accuracy and customer satisfaction.

This hybrid position requires onsite presence at the corporate office, strong MS Office skills, and the ability to multitask across teams to ensure smooth online operations and timely problem resolution.