Hybrid E-commerce Ops Lead | Fulfillment & Logistics

Placements24; Willows (CA); Ibrido; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Hybrid work arrangement

Career progression opportunities

Descrizione del lavoro

Placements24 is recruiting an experienced E-commerce Operations Manager for Welkom, Free State. The role oversees end-to-end e-commerce logistics, inventory, and customer service, driving efficiency and cost savings with a strong focus on process improvement.

You will lead an operations team in a hybrid environment, coordinating with marketing and sales to meet forecasts and deliver exceptional customer experiences. Bachelor’s in a related field is required; Master’s is a plus.

Competenze

• 7+ years in e-commerce operations management or related field with logistics focus.
• Proven ability to optimize fulfillment and warehouse operations.
• Strong knowledge of inventory management systems, WMS and ERP software.
• Experience budgeting, cost control and efficiency improvements.
• Excellent leadership, team management and communication skills.
• Experience negotiating with 3PLs and shipping carriers.
• Data-driven decision making and strong analytical skills.
• Bachelor's degree in SCM/OM/Business; Master's a plus.

Mansioni

• Oversee all aspects of e-commerce fulfillment including receiving, warehousing, inventory control, picking, packing and shipping.
• Develop and implement inventory management systems to optimize stock levels and reduce costs.
• Manage relationships with 3PLs and carriers; negotiate contracts and SLAs.
• Refine customer service processes for high satisfaction and timely issue resolution.
• Monitor KPIs like order accuracy, on-time shipping, inventory turnover, and costs; drive improvements.
• Lead and motivate the operations team to foster a positive work environment.
• Identify process improvement opportunities and implement efficiency measures.
• Ensure health, safety and environmental compliance in facilities.
• Collaborate with marketing/sales to align ops with promotions and forecasts.
• Manage budgets and control expenses.

Conoscenze

Leadership

Budgeting

Data-driven decisions

Negotiation

Analytical skills

Formazione

Bachelor's degree (SCM/OM/Business)

Master's degree (preferred)

Strumenti

WMS

ERP

Excel

Descrizione del lavoro

Placements24 is recruiting an experienced E-commerce Operations Manager for Welkom, Free State. The role oversees end-to-end e-commerce logistics, inventory, and customer service, driving efficiency and cost savings with a strong focus on process improvement.

You will lead an operations team in a hybrid environment, coordinating with marketing and sales to meet forecasts and deliver exceptional customer experiences. Bachelor’s in a related field is required; Master’s is a plus.