Hybrid E-Commerce Customer Support Specialist

Placements24; United States; Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Employee discounts

Training opportunities

Supportive team environment

Job summary

Placements24 is seeking a customer service representative for a hybrid role in the online retail support team. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring a positive post-purchase experience.

You will document interactions in the CRM, provide product information, and collaborate with other departments to resolve issues.

Qualifications

• Experience in e-commerce or retail customer service preferred.
• Excellent written and verbal communication skills.
• Proficiency in using CRM software and customer service platforms.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Ability to work independently and in a hybrid team environment.

Responsibilities

• Respond to customer inquiries about orders, products, shipping, and returns.
• Resolve issues and complaints, aiming for first-contact resolution when possible.
• Document all interactions and resolutions in the CRM system.
• Provide product information and basic technical support to customers.
• Collaborate with sales and logistics to resolve complex issues.
• Contribute to customer service improvement initiatives based on feedback.

Skills

Customer service

CRM software

Communication

Problem solving

Teamwork

Tools

Zendesk

Salesforce

Job description

Placements24 is seeking a customer service representative for a hybrid role in the online retail support team. You will be the first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring a positive post-purchase experience.

You will document interactions in the CRM, provide product information, and collaborate with other departments to resolve issues.