Hybrid Dispatch Supervisor: Lead ERS & Service Excellence

Aaa-Northeast; Providence (RI); Hybrid; USD 57,000 - 64,000; Full time

Job summary

AAA Northeast is seeking a dedicated Dispatch Supervisor to lead the dispatch function, coordinating with ERS, field staff, and call-center teams to maintain high response quality and timely service.

The role demands a 2nd shift (Tue-Sat, 2:30pm-11:00pm) in a hybrid work model with onsite work in Providence and some remote work as approved, emphasizing adherence to Five Diamond Service standards.

Qualifications

• Directs dispatch activities to meet response time targets.
• Monitors calls and service areas for aging and bottlenecks.
• Ensures adherence to AAA's standards and Five Diamond Service.
• Collaborates with ERS Supervisors, Dispatchers, and Field Staff.

Responsibilities

• Directs dispatch area to achieve target response times.
• Mentors and coordinates lead dispatch personnel.
• Ensures staff understand roles and demonstrate competence.
• Provides regular performance reports to management.
• Identifies and resolves patterns causing service delays.
• Designs and implements operational changes with teams.

Skills

Dispatch supervision

Team leadership

Problem solving

Customer focus

Education

Associate's Degree

Job description

AAA Northeast is seeking a dedicated Dispatch Supervisor to lead the dispatch function, coordinating with ERS, field staff, and call-center teams to maintain high response quality and timely service.

The role demands a 2nd shift (Tue-Sat, 2:30pm-11:00pm) in a hybrid work model with onsite work in Providence and some remote work as approved, emphasizing adherence to Five Diamond Service standards.