Hybrid Disaster Recovery & Tech Resilience Coordinator

Axiom Path, Inc.; Charlotte (NC); Hybride; USD 70 000 - 100 000; Plein temps

Résumé du poste

Axiom Path, Inc. is helping a global financial services institution strengthen technology resilience and disaster recovery readiness from its Charlotte, NC operations.

This 12-month hybrid contract role focuses on coordinating cross-functional IT initiatives, governance, and reporting for executive audiences. You'll collaborate with infrastructure, cloud, application, database, cybersecurity, and production support teams, delivering clear actionables and polished presentations for management.

Qualifications

• 3–5 years of experience in technical project coordination, IT operations, infrastructure support, production support, disaster recovery, application support, or technology program management.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Working knowledge of enterprise technology environments, including servers, networking, databases, storage, cloud platforms, and backup/recovery technologies.
• Ability to participate meaningfully in technical conversations and translate discussions into actionable project deliverables.
• Experience coordinating technical initiatives involving multiple engineering, infrastructure, or operational support teams.
• Strong Microsoft PowerPoint skills, including the ability to develop concise, professional presentations for executive audiences.
• Proficiency in Microsoft Excel, operational reporting, data analysis, and project tracking.
• Experience with ServiceNow reporting, dashboards, workflow management, or operational metrics.
• Understanding of incident management, problem management, disaster recovery, or technology resilience processes.
• Strong organizational skills with the ability to manage competing priorities, deadlines, and stakeholder expectations.
• Excellent written and verbal communication skills, particularly when translating technical subjects for nontechnical audiences.
• Detail-oriented, proactive, and comfortable working across technical and business functions.

Responsabilités

• Coordinate technology resilience and disaster recovery initiatives involving infrastructure, cloud, application, database, and production support teams.
• Organize disaster recovery exercises, monitor testing schedules, track recovery gaps, and coordinate follow-up activities.
• Maintain project plans, milestones, action items, risks, dependencies, and deliverables across multiple technology workstreams.
• Participate in technical discussions to capture operational challenges, identify unresolved issues, and communicate required actions.
• Support major incident reviews, root cause investigations, and remediation tracking to strengthen operational stability.
• Develop polished, executive-level PowerPoint presentations that communicate technical findings, recovery readiness, operational risks, and program progress.
• Build and maintain ServiceNow dashboards, operational reports, and performance metrics to support program oversight.
• Translate complex technical information into clear summaries and recommendations for senior management and governance committees.
• Partner with technical stakeholders to improve documentation, standardize processes, and establish repeatable operational practices.
• Identify opportunities to streamline reporting, improve workflows, and introduce automation across technology resilience activities.

Connaissances

PowerPoint

Excel

Data analysis

Project coordination

Stakeholder management

IT operations

Incident management

Communication

Formation

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline

Outils

ServiceNow

Description du poste

Axiom Path, Inc. is helping a global financial services institution strengthen technology resilience and disaster recovery readiness from its Charlotte, NC operations.

This 12-month hybrid contract role focuses on coordinating cross-functional IT initiatives, governance, and reporting for executive audiences. You'll collaborate with infrastructure, cloud, application, database, cybersecurity, and production support teams, delivering clear actionables and polished presentations for management.