Hybrid Director of Underwriting & Agent Operations

Allied National; Olathe (KS); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Allied National is seeking a Director of Underwriting, Coverage Administration, and Agent Operation Services. This leader will manage underwriting, coverage administration, and agent operations teams, working with senior leadership, external vendors, and business partners.

The role drives departmental goals, procedures, workflow, and staff development for both on-site and remote teams. The ideal candidate has extensive health insurance experience and strong supervisory background, with knowledge

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree in a related field preferred.
• Minimum of 10 years of experience in health insurance.
• 5+ years of supervisory/management experience.

Responsibilities

• Provide excellent service to our agents and clients with strong communication.
• Establish and maintain a current underwriting procedures manual.
• Review problems or files and provide solutions as needed.
• Perform administrative/personnel functions for a hybrid team (resident and remote).
• Identify, train, and use seasonal 1099 staff in Q4 annually.
• Report department metrics monthly and attend Management Meetings.
• Prepare and deliver reports to carriers and external stakeholders.
• Create and maintain staff job descriptions.
• Coordinate staffing with the COO and HR referrals.
• Serve as business owner for future IT solutions in underwriting, coverage administration, and agent operations.
• Provide insights to Executive Team and other directors based on trends.

Skills

Supervisory experience

Communication skills

Mentoring

Staff management

Education

Bachelor's degree

Job description

Allied National is seeking a Director of Underwriting, Coverage Administration, and Agent Operation Services. This leader will manage underwriting, coverage administration, and agent operations teams, working with senior leadership, external vendors, and business partners.

The role drives departmental goals, procedures, workflow, and staff development for both on-site and remote teams. The ideal candidate has extensive health insurance experience and strong supervisory background, with knowledge