Director of Underwriting, Coverage Administration, and Agent Operation Services

Allied National; Overland Park (KS); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Allied National, Inc, Overland Park, Kansas, United States is seeking a Director of Underwriting, Coverage Administration, and Agent Operation Services. The role oversees underwriting, coverage administration, and agent operations teams, working with senior leadership and partners to drive performance and quality.

The Director will set procedures, monitor metrics, mentor staff, and guide IT solution implementations to support departmental goals and superior service levels.

Qualifications

• Minimum 10 years of health insurance experience.
• 5+ years of supervisory/management experience.
• Group and medical underwriting experience is a plus.
• High school diploma required; bachelor's degree preferred.

Responsibilities

• Provide excellent service to agents and clients through strong communication and proactive responses.
• Establish and maintain underwriting procedures manual.
• Review complex files and collaborate with COO as needed.
• Manage a hybrid team of resident and remote staff, including mentoring and scheduling.

Skills

Leadership

Health insurance knowledge

Underwriting experience

Education

Bachelor's degree in related field

Job description

Director of Underwriting, Coverage Administration, and Agent Operation Services

Allied National, Inc, Overland Park, Kansas, United States

About this position

Allied is looking to hire a Director of Underwriting, Coverage Administration, and Agent Operation Services! This individual will be responsible for the management, operation, and performance of our growing underwriting, coverage administration, and agent operation teams. In this role, you will interact with senior leadership, external vendors, and business partners. The Director is also responsible for the departmental goals and procedures, workflow, productivity, quality review, and employee development for their areas. A qualified candidate will have a thorough understanding of the processes, procedures and computer systems related to underwriting, coverage administration, and agent operations. They will also be knowledgeable of both traditional and database underwriting tools and have experience in Small Group Medical Underwriting for cases with 2-100 employees.

Responsibilities Include:

• Provide excellent service to our agents and clients in both a proactive and responsive manner through staff utilizing strong communication skills.
• Establish and maintain a current Underwriting procedures manual.
• Review problems, questions or files as referred to, provide answers or solutions as appropriate, review with the Chief Operating Officer as necessary.
• Perform administrative/personnel functions of company policy application (mentoring, attendance, evaluations, quality review and scheduling) for a hybrid team consisting of resident and remote employees.
• Identify, train, and use seasonal 1099 staff to augment operations in Q4 annually.
• Report department metrics monthly and attend the monthly Management Meeting.
• As needed, research, prepare, and deliver reports to carriers, reinsurers, parent company, and other external stakeholders.
• Create and maintain job descriptions for staff members.
• Coordinate staffing needs with the Chief Operating Officer and interview candidates referred by HR or other sources as needed.
• Serve as the business owner of future IT solution sets pertaining to the areas of responsibility outlined in this job description.
• Provide insight and recommendations to the Executive Team, Director of Product, and Director of Sales based on identified trends in group experience reporting.

Requirements:

• High School Diploma or equivalent required. Bachelor's degree in a related field preferred.
• Must have a minimum of 10 years of experience in health insurance.
• 5+ years of supervisory/management experience is a must.
• Group and medical underwriting experience is a plus.