Hybrid Director of Client Growth & Experience

Robinson-Bradshaw-; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Robinson Bradshaw in Charlotte, NC seeks a Director of Business Development and Client Experience to lead the firm's BD and marketing with a focus on client relationships and growth opportunities. You will partner with attorneys to deepen key client relationships and identify cross-selling opportunities while overseeing client events.

The role manages the BD and Marketing Department, guides strategy, and uses data and CRM insights to measure effectiveness; a proven leader who can mentor teams

Qualifications

• Significant professional experience in business development, client relations or a related strategic role in a professional services organization.
• Experience in a law firm or familiarity with the legal market is helpful; cross-industry experience is valued.
• Ability to lead and develop a team, including supervising direct reports and cross-functional initiatives.
• Strategic thinker who translates insights into actionable strategies and executes.
• Outstanding written, oral and research skills with professional representation in internal/external settings.
• Experience using technology and data to advance strategic objectives.

Responsibilities

• Lead the Business Development and Marketing Department, setting departmental strategy and aligning with firm goals.
• Oversee client relationships, events, RFPs and pitches, branding, communications and marketing programs.
• Develop tailored strategies to protect and grow the firm's most significant client relationships while identifying new opportunities.
• Identify cross-selling opportunities and engage with community organizations to strengthen connections.
• Plan and execute client events and client gift/recognition programs; coach attorneys in BD
• Leverage data/CRM tools to measure BD effectiveness and inform strategy.
• Provide training and coaching for attorneys at all levels in business development.

Skills

Business development

Client relations

Strategic leadership

Team leadership

Communication skills

Data & tech literacy

Job description

Robinson Bradshaw in Charlotte, NC seeks a Director of Business Development and Client Experience to lead the firm's BD and marketing with a focus on client relationships and growth opportunities. You will partner with attorneys to deepen key client relationships and identify cross-selling opportunities while overseeing client events.

The role manages the BD and Marketing Department, guides strategy, and uses data and CRM insights to measure effectiveness; a proven leader who can mentor teams