Director of Growth & Client Experience

2025 New; Charlotte (NC); Hybrid; USD 130,000 - 210,000; Full time

Job summary

Robinson Bradshaw is seeking a Director of Business Development and Client Experience in Charlotte, NC to lead the firm's business development and marketing efforts with a focus on client relationships and growth opportunities. The role partners with attorneys to deepen client engagements and oversee firmwide events and client programs.

The director will lead the Business Development and Marketing Department, manage RFPs and pitches, and drive data-driven strategies across the firm while

Qualifications

• Significant professional experience in business development, client relations or a related strategic role in a professional services organization.
• Experience collaborating across levels of a firm to advance strategic initiatives.
• Proven ability to lead, motivate and develop a team, including supervising direct reports.
• Strategic thinker who translates insights into actions and drives results.
• Outstanding written, oral and research skills for client-facing duties.

Responsibilities

• Lead the Business Development and Marketing Department and align with firm goals.
• Develop tailored strategies to protect and grow key client relationships and identify new opportunities.
• Oversee client events, RFPs and pitches, and ensure high-quality materials.
• Leverage data, CRM and reporting to inform strategy and measure impact.
• Coach attorneys on business development and client relationship management.
• Coordinate cross-functional efforts to support firm-wide growth.

Skills

Client relations

Strategic thinking

Team leadership

Cross-functional collaboration

Written and verbal communication

Data analysis

CRM tools

Tools

CRM tools

Job description

Robinson Bradshaw is seeking a Director of Business Development and Client Experience in Charlotte, NC to lead the firm's business development and marketing efforts with a focus on client relationships and growth opportunities. The role partners with attorneys to deepen client engagements and oversee firmwide events and client programs.

The director will lead the Business Development and Marketing Department, manage RFPs and pitches, and drive data-driven strategies across the firm while