Hybrid Director, Lending Operations & Client Service

Compeer Financial; Lakeville, Rochester, Mankato, Onalaska (MN, MN, MN, WI); Hybrid; USD 106,000 - 160,000; Full time

Job summary

Compeer Financial in Lakeville, MN is seeking a Client Service leader to drive excellence in delivering credit and financial products to clients. You will oversee the Client Service team, shape policies, and ensure compliant, high-quality service across the organization.

The role emphasizes leadership of remote teams, developing guidelines, and collaborating with Risk Management, Compliance, and Business Technology to improve processes.

Qualifications

• Bachelor’s degree in business administration, marketing, or related field.
• Expert-level lending, compliance and underwriting experience.
• Advanced leadership and remote team management experience.

Responsibilities

• Set business expectations and drive team results.
• Develop guidelines to deliver consistent, high-quality client service.
• Coach and develop department team leaders.
• Foster a positive work environment and collaboration.
• Organize meetings and monitor capacity and performance.
• Lead strategic direction and collaborations across departments.

Skills

Lending knowledge

Compliance

Leadership

Remote team leadership

Customer service

Communication skills

Strategic planning

Education

Bachelor’s degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Compeer Financial in Lakeville, MN is seeking a Client Service leader to drive excellence in delivering credit and financial products to clients. You will oversee the Client Service team, shape policies, and ensure compliant, high-quality service across the organization.

The role emphasizes leadership of remote teams, developing guidelines, and collaborating with Risk Management, Compliance, and Business Technology to improve processes.