Hybrid Director, Digital Solutions & Strategic Delivery

Baystate Noble Hospital; Springfield (MA); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Baystate Health in Springfield, MA seeks an experienced Director of Strategic Delivery and Digital Solutions to guide digital transformation across a broad portfolio of functions. You will partner with clinical, operational, financial, and technology leaders to translate strategic priorities into measurable results and enterprise value.

Responsibilities include leading digital front door initiatives, optimizing patient access and engagement, managing vendors and procurement, and delivering on

Qualifications

• Bachelor's degree, required
• Master's degree in healthcare administration, information technology, or related field preferred
• 10+ years of progressive experience in healthcare technology, digital solutions, tech operations, vendor management, IT financial management, or related discipline
• At least 5 years of leadership experience with accountability for cross-functional technology capabilities or services

Responsibilities

• Advance Digital Solutions: lead digital front door, patient access tech, contact center platforms, and consumer engagement platforms.
• Optimize the Patient Experience: ensure digital solutions are reliable, secure, integrated, and continuously improved for access and engagement.
• Lead Strategic Partnerships: manage relationships with third-party vendors and external partners with clear performance metrics.
• Strengthen Vendor Performance: monitor service levels, risk, and financial performance; guide renewals and sourcing decisions.
• Oversee IT Procurement: collaborate with Supply Chain, Finance, Legal, and security to strengthen sourcing and contracting.
• Manage Technology Financial Operations: oversee IT budget, forecasting, and financial reporting.
• Drive Technology Value Realization: establish measurable outcomes and track results against business cases.
• Provide Executive Insights: deliver reporting on digital performance and investment outcomes.
• Promote Enterprise Governance: ensure initiatives align with tech intake, architecture, and governance standards.
• Build and Develop Teams: recruit, coach, and develop leaders and team members.
• Continuously Improve: use data and feedback to strengthen digital delivery and technology operations.

Skills

Leadership

Digital strategy

Vendor management

IT procurement

IT financial management

Enterprise program delivery

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree

Master's degree

Job description

Baystate Health in Springfield, MA seeks an experienced Director of Strategic Delivery and Digital Solutions to guide digital transformation across a broad portfolio of functions. You will partner with clinical, operational, financial, and technology leaders to translate strategic priorities into measurable results and enterprise value.

Responsibilities include leading digital front door initiatives, optimizing patient access and engagement, managing vendors and procurement, and delivering on