IT Transformation & Portfolio Leader

Baystate Health; Springfield (MA); Hybrid; USD 211,000 - 286,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking a Director of IT Program Management to lead the enterprise IT transformation portfolio. Therole requires strategic oversight of governance, intake, and reporting across clinical, business, digital, and infrastructure functions. A PMP and 8–10 years’ healthcare IT experience are preferred.

The position is hybrid, based in Springfield with on-site collaboration 1–2 times monthly and remote work flexibility for approved states.

Qualifications

• Bachelor's degree required in a related field.
• Master's degree preferred in business, IT or healthcare.
• 8–10 years in healthcare IT, portfolio management or transformation.
• At least 5 years in progressive leadership roles.
• Experience with ServiceNow Strategic Portfolio Management.
• PMI PMP certification is required or strongly preferred.

Responsibilities

• Oversee IT Transformation Office operations, standards and controls.
• Lead enterprise intake, demand management, and prioritization processes.
• Enable governance with executives for decision materials and agendas.
• Maintain integrated portfolio visibility across departments and teams.
• Strengthen resource capacity planning and risk management.
• Administer ServiceNow Strategic Portfolio Management and dashboards.
• Deliver executive reporting, ITTO scorecards, and financial insights.
• Ensure vendor governance data is accurate and timely.
• Foster stakeholder engagement and cross-functional collaboration.
• Build high-performing teams and promote continuous improvement.

Skills

Leadership

Portfolio management

Governance

Executive reporting

Stakeholder engagement

Education

Bachelor's degree

Master's degree (preferred)

Tools

ServiceNow

Job description

Baystate Health in Springfield, MA is seeking a Director of IT Program Management to lead the enterprise IT transformation portfolio. Therole requires strategic oversight of governance, intake, and reporting across clinical, business, digital, and infrastructure functions. A PMP and 8–10 years’ healthcare IT experience are preferred.

The position is hybrid, based in Springfield with on-site collaboration 1–2 times monthly and remote work flexibility for approved states.