System Director, Strategic Delivery and Digital Solutions

Baystate Noble Hospital; Springfield (MA); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Baystate Health in Springfield, MA seeks an experienced Director of Strategic Delivery and Digital Solutions to guide digital transformation across a broad portfolio of functions. You will partner with clinical, operational, financial, and technology leaders to translate strategic priorities into measurable results and enterprise value.

Responsibilities include leading digital front door initiatives, optimizing patient access and engagement, managing vendors and procurement, and delivering on

Qualifications

• Bachelor's degree, required
• Master's degree in healthcare administration, information technology, or related field preferred
• 10+ years of progressive experience in healthcare technology, digital solutions, tech operations, vendor management, IT financial management, or related discipline
• At least 5 years of leadership experience with accountability for cross-functional technology capabilities or services

Responsibilities

• Advance Digital Solutions: lead digital front door, patient access tech, contact center platforms, and consumer engagement platforms.
• Optimize the Patient Experience: ensure digital solutions are reliable, secure, integrated, and continuously improved for access and engagement.
• Lead Strategic Partnerships: manage relationships with third-party vendors and external partners with clear performance metrics.
• Strengthen Vendor Performance: monitor service levels, risk, and financial performance; guide renewals and sourcing decisions.
• Oversee IT Procurement: collaborate with Supply Chain, Finance, Legal, and security to strengthen sourcing and contracting.
• Manage Technology Financial Operations: oversee IT budget, forecasting, and financial reporting.
• Drive Technology Value Realization: establish measurable outcomes and track results against business cases.
• Provide Executive Insights: deliver reporting on digital performance and investment outcomes.
• Promote Enterprise Governance: ensure initiatives align with tech intake, architecture, and governance standards.
• Build and Develop Teams: recruit, coach, and develop leaders and team members.
• Continuously Improve: use data and feedback to strengthen digital delivery and technology operations.

Skills

Leadership

Digital strategy

Vendor management

IT procurement

IT financial management

Enterprise program delivery

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree

Master's degree

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking an experienced Director of Strategic Delivery and Digital Solutions to provide senior leadership across a portfolio of functions supporting the organization’s digital transformation strategy in Springfield, MA.

RESPONSIBILITIES

Reporting to the Vice President Digital Transformation Officer, this leader will help advance digital solutions that improve patient access, engagement, and experience while strengthening technology operations and enterprise execution.

This is an opportunity to work closely with clinical, operational, financial, and technology leaders to turn strategic priorities into measurable results. The Director will oversee digital capabilities, strategic vendor partnerships, IT procurement, budget operations, and technology value realization ensuring investments are aligned, sustainable, and delivering meaningful value.

• Advance Digital Solutions: Provide leadership for digital front door capabilities, patient access technologies, contact center platforms, research-related digital solutions, and consumer engagement platforms.
• Optimize the Patient Experience: Ensure digital solutions are reliable, secure, integrated, and continuously improved to support patient access, engagement, operational efficiency, and team member effectiveness.
• Lead Strategic Partnerships: Manage relationships with third-party vendors, managed service providers, community partners, and other external organizations, establishing clear expectations, performance measures, and accountability.
• Strengthen Vendor Performance: Monitor service levels, financial performance, risk, and customer experience while driving improvements and informing contract renewal and sourcing decisions.
• Oversee IT Procurement: Partner with Supply Chain, Finance, Legal, Information Security, and technology leaders to strengthen sourcing, purchasing, contracting, renewals, and vendor management processes.
• Manage Technology Financial Operations: Oversee IT budget development, operating and capital planning, forecasting, variance reporting, and financial reporting across IT cost centers.
• Drive Technology Value Realization: Establish measurable outcomes for technology investments, track results against business cases, and identify opportunities to improve financial and operational value.
• Provide Executive Insights: Deliver reporting and recommendations on digital performance, vendor relationships, procurement, technology spending, and investment outcomes.
• Promote Enterprise Governance: Ensure initiatives align with established technology intake, architecture, cybersecurity, portfolio, service management, and change management standards.
• Build and Develop Teams: Recruit, coach, and develop leaders and team members while fostering accountability, collaboration, continuous learning, and service excellence.
• Continuously Improve: Use performance data, stakeholder feedback, financial insights, and industry practices to strengthen digital delivery and technology operations.

SCHEDULE

Full-time

Monday through Friday

LOCATION

1 Monarch Place Springfield, MA

Hybrid work opportunity - 1-2 times a month on-site required depending on priorities Candidate must live in approved remote state - AZ, CT, FL, GA, KS ,MD, MA, MI, MS, NH, NC, OH, PA, RI, SC, TN, TX, VT

QUALIFICATIONS

• Bachelor's degree, required
• Master's degree in business administration, healthcare administration, information technology, engineering, health informatics, or a related field, preferred
• 10+ years of progressive experience in healthcare technology, digital solutions, technology operations, strategic vendor management, IT financial management, enterprise program delivery, consulting, or a related discipline, required
• At least 5 years of leadership experience with accountability for complex, cross-functional technology capabilities or services.
• Experience leading digital front door or patient access technology, contact center platforms, strategic vendor or managed service provider relationships, IT procurement, technology financial operations, and/or value realization.
• Experience within a large healthcare organization or similarly complex environment.
• Demonstrated success managing senior stakeholders, third-party partners, technology investments, and multifunctional teams.

EDUCATION

Bachelors Degree (Required)

CERTIFICATIONS

Project Management Professional (PMP) - Other

COMPENSATION

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

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