Hybrid Digital Operations Analyst for Growth

Sally Beauty Holdings, LLC

Plano (TX)

Hybrid

USD 70,000 - 110,000

Full time

14 days+

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Job summary

Sally Beauty Holdings, Inc. is seeking a Digital Operations Analyst for a hybrid role based in Plano, TX, working at our Legacy West Support Center. The analyst will own digital performance, dashboards, and data-driven improvements across ecommerce and platform operations.

The ideal candidate will translate insights into prioritized actions, collaborate with product, engineering, and marketing teams, and drive operational excellence, growth, and customer experience improvements.

Qualifications

3–5 years of experience in digital analytics, ecommerce operations, or a similar data-driven role.
Proficiency with analytics and BI tools such as GA4, Power BI, Tableau, and Salesforce Commerce Cloud (SFCC).
Strong knowledge of ecommerce KPIs, customer behavior analytics, and digital marketing performance metrics.
Solid understanding of Excel, data querying, reporting, and dashboarding principles.
Comfortable working with cross-functional teams in a fast-paced, evolving environment.
Excellent verbal and written communication skills with the ability to translate complex findings into clear business recommendations.
Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
Experience leading or mentoring team members is a plus.

Responsibilities

Evaluate and interpret operational and performance data to identify trends, risks, and opportunities, and develop actionable recommendations that influence business decisions.
Design, develop and maintain dashboards, reports, and KPIs to track business and operational health.
Manages day-to-day digital operations, including issue tracking, resolution coordination, and escalation management.
Partner with cross-functional teams to ensure smooth execution of digital initiatives.
Identify and implement process improvements to increase efficiency, scalability, and consistency.
Performs testing, QA validation, and deployment activities for updates, campaigns, or releases.
Monitors workflows, backlogs, and operational tasks to ensure timely delivery.
Conduct root cause analysis for operational issues and help drive corrective actions.
Ensure data accuracy and integrity across systems, tools, and reporting.
Document processes, procedures, and operational best practices.
Support tools and platforms used in digital operations.