Hybrid Digital Lead Coordinator — Customer Success

Yourairexperts; Raleigh (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly pay on Friday

Comprehensive benefits package

Monthly bonus potential and commission

401K with company match

Paid time off and holidays

Employee discounts

Job summary

Air Experts Heating, Cooling and Plumbing is seeking a Digital Lead Coordinator in Raleigh, NC, to be the first point of contact across digital channels. The role is full-time and hybrid at the North Raleigh location, with a pay range of $20/hour plus bonuses and commissions.

You’ll monitor requests from email and website forms, respond to inquiries, schedule maintenance visits, and manage online appointments using CRM tools like ServiceTitan.

Qualifications

• High school diploma or equivalent; some college preferred.

Responsibilities

• Monitor and triage incoming customer requests from email, website forms, and digital platforms.
• Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
• Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
• Manage online appointment scheduling through digital tools and CRM systems.
• Document and track all customer interactions in the CRM for accuracy and follow-up.
• Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
• Look for opportunities to improve customer satisfaction and streamline digital processes.

Skills

Written communication

Verbal communication

Organizational skills

Time management

Customer service

Team collaboration

Education

High school diploma

Tools

ServiceTitan

Job description

Air Experts Heating, Cooling and Plumbing is seeking a Digital Lead Coordinator in Raleigh, NC, to be the first point of contact across digital channels. The role is full-time and hybrid at the North Raleigh location, with a pay range of $20/hour plus bonuses and commissions.

You’ll monitor requests from email and website forms, respond to inquiries, schedule maintenance visits, and manage online appointments using CRM tools like ServiceTitan.