Fraud Disputes Operations Lead

KeyBank; Brooklyn (OH); Hybrid; USD 63,000 - 96,000; Full time

Job summary

KeyBank in Brooklyn, OH seeks an Operations Section Manager to lead Fraud Disputes, ensuring Regulation E compliance and high-quality service across multiple channels. You will optimize processes, drive automation, and partner with Technology, Risk, and Legal to implement strategic initiatives.

The role requires leadership of up to 20 teammates and availability for non-standard hours. The position emphasizes risk management, audit readiness, and customer-focused, compliant operations across ACH,

Qualifications

• Bachelor's Degree or equivalent experience required.
• 3+ years experience in Fraud Operations leadership or equivalent.
• 1+ years experience in banking operations.
• 1+ years working knowledge of Quavo (preferred).

Responsibilities

• Lead day-to-day activities of the Fraud Disputes team (up to 20 teammates) to ensure service excellence and regulatory compliance.
• Manage partnerships with offshore resources and leadership.
• Develop and lead a high-performing team through hiring, coaching, mentoring, and performance management.
• Ensure compliance with Regulation E and internal policies through controls and risk mitigation.
• Lead strategic projects and technology implementations across ACH, Zelle, Bill Pay, P2P, RTP, and Debit Card channels.

Skills

Fraud & Disputes Operations Management

Regulatory Compliance & Risk

People Leadership & Team Development

Process Improvement

Change Management

Project & Technology Implementation

Cross-Functional Partnership

Analytical Thinking

Operational Excellence

Customer Focus & Escalation

Education

Bachelor's Degree or equivalent experience

Job description

KeyBank in Brooklyn, OH seeks an Operations Section Manager to lead Fraud Disputes, ensuring Regulation E compliance and high-quality service across multiple channels. You will optimize processes, drive automation, and partner with Technology, Risk, and Legal to implement strategic initiatives.

The role requires leadership of up to 20 teammates and availability for non-standard hours. The position emphasizes risk management, audit readiness, and customer-focused, compliant operations across ACH,