Fraud Detection Lead — Digital Banking Analytics

KeyBank; Town of Amherst (NY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Specialist in Fraud Detection and Risk Analysis to join the FDRA team. You will review deposits and online banking for suspected fraud, analyze electronic transactions, and document findings to mitigate risk. The role requires 2+ years in banking/fraud operations, strong accuracy, and communication skills.

Hours include a hybrid schedule with in-office days, training, and potential shift differential. Bachelor’s degree preferred; HS diploma required.

Qualifications

• High School Diploma or equivalent (required).
• Bachelor's Degree in a relevant field (preferred).
• 2+ years in banking operations or fraud operations.
• Proven accuracy and organizational skills.
• Ability to manage multiple tasks and meet SLAs for compliance.
• Excellent written and verbal communication abilities.
• Ability to analyze, solve problems and make independent decisions.
• Proficient with MS Office 365 and multi-system navigation.

Responsibilities

• Perform detailed analysis on electronic transactions indicating fraud.
• Provide documentary evidence to support findings to stakeholders.
• Mitigate risk by taking precautionary measures on accounts/transactions.
• Communicate findings to account officers, investigators and management.
• Document daily reviews and provide reports to management.
• Provide detailed evidence to support confirmed fraud activity.
• Maintain ongoing communication with clients regarding resolution.
• Handle other specialized tasks as required.

Skills

Fraud analysis

Banking operations

Problem solving

Communication skills

MS Office 365

Education

Bachelor's Degree

High School Diploma

Tools

MS Office 365

Job description

KeyBank is seeking a Lead Specialist in Fraud Detection and Risk Analysis to join the FDRA team. You will review deposits and online banking for suspected fraud, analyze electronic transactions, and document findings to mitigate risk. The role requires 2+ years in banking/fraud operations, strong accuracy, and communication skills.

Hours include a hybrid schedule with in-office days, training, and potential shift differential. Bachelor’s degree preferred; HS diploma required.