Hybrid Digital Business Analyst — Ecommerce & Data Insights

Freeman Company; Chicago (IL); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Annual bonus up to 5%

Job summary

The Freeman Company seeks a skilled Business/Product Analyst to drive enterprise digital initiatives within the Commerce group. You will gather requirements, write user stories, and coordinate with product, engineering, and design teams to align on the product vision and deliver measurable outcomes.

This role supports a hybrid work schedule and involves travel up to 25%. Ideal candidates have 3–5 years in enterprise analytics, experience with SAP/Salesforce Cloud, and strong analytics and

Qualifications

• 3–5 years’ experience as a Business or Product Analyst for enterprise-scale digital programs.
• Experience with enterprise systems (SAP, Salesforce Commerce Cloud) to implement solutions.
• Experience with product tracking tools (Azure DevOps, Jira, Confluence).
• Proficient with web analytics tools (GA, Adobe Analytics).
• Understanding of ecommerce KPIs and funnel metrics (conversion, AOV, attach rate).
• Bachelor’s degree in a related field; MBA a plus.

Responsibilities

• Lead business requirement gathering and documentation for complex, high-visibility growth initiatives, including stakeholder interviews, feature refinements, and agile ceremonies.
• Create detailed process flows, use cases, user stories, and acceptance criteria to clarify requirements and support product development.
• Use Salesforce Commerce Cloud and other enterprise tools to support product configuration and workflows; improve operational processes.
• Perform data analysis on product usage and financial data to inform decisions and measure feature outcomes.
• Partner with product managers, engineers, designers, and stakeholders to refine requirements and scope solutions across systems.
• Create web analytics tagging requirements and data visualizations to expose product performance and usage insights.
• Provide clear communication to align teams with the Commerce product vision and roadmap.
• Independently remove blockers and manage cross-team dependencies with minimal oversight.
• Participate in QA and user acceptance testing to ensure quality at launch.
• Apply agile and scrum principles throughout the delivery lifecycle.

Skills

Analytical thinking

Stakeholder communication

Cross-functional collaboration

Agile/Scrum

Education

Bachelor's degree in Computer Information Systems/Business

MBA or related advanced degree (plus)

Tools

Salesforce Commerce Cloud

Azure DevOps

Jira

Confluence

Google Analytics

Adobe Analytics

SAP

Job description

The Freeman Company seeks a skilled Business/Product Analyst to drive enterprise digital initiatives within the Commerce group. You will gather requirements, write user stories, and coordinate with product, engineering, and design teams to align on the product vision and deliver measurable outcomes.

This role supports a hybrid work schedule and involves travel up to 25%. Ideal candidates have 3–5 years in enterprise analytics, experience with SAP/Salesforce Cloud, and strong analytics and