Hybrid Digital Banking Specialist I

Signal Financial Federal Credit Union; Kensington (MD); Hybride; USD 42 000 - 56 000; Plein temps

Résumé du poste

Signal Financial Federal Credit Union in Kensington, MD seeks a Virtual Branch Advisor I to deliver exceptional, relationship-focused service through a digital-first banking experience. This entry-level role combines frontline member support with developing expertise in a designated service area while contributing to the Virtual Branch team.

The VBA I will engage members across digital channels, learn core processes, and grow within a collaborative, innovative environment in a hybrid work

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, call center, or financial services preferred.
• Experience with digital tools or virtual engagement platforms is a plus.

Responsabilités

• Serve members through multiple digital channels including phone, chat, secure messaging, and video banking.
• Provide accurate, empathetic, and compliant service.
• Authenticate members, process account maintenance, and resolve routine requests.
• Promote digital tools and self‑service options to enhance the member experience.

Description du poste

Signal Financial Federal Credit Union in Kensington, MD seeks a Virtual Branch Advisor I to deliver exceptional, relationship-focused service through a digital-first banking experience. This entry-level role combines frontline member support with developing expertise in a designated service area while contributing to the Virtual Branch team.

The VBA I will engage members across digital channels, learn core processes, and grow within a collaborative, innovative environment in a hybrid work