Desktop Support Technician

Aspen Dental; United States; Vor Ort; USD 37.000 - 45.000; Vollzeit

Benefits dieser Stelle

Paid time off

Health/dental/vision insurance

401(k) with match

Zusammenfassung

The Aspen Group (TAG) in Chicago’s West Loop is seeking a Desktop Support Technician to deliver in-person and remote desktop support across Windows, macOS, and iOS devices. You will resolve ServiceNow tickets, image and deploy hardware, and collaborate with IT teams to keep systems running smoothly.

Join a growing onsite IT team offering a competitive hourly pay range and a comprehensive benefits package including PTO and health/dental/vision coverage.

Qualifikationen

• Associate Degree in Computer Science or commensurate experience.
• Hands-on, service-driven desktop support mindset.
• Willing to learn new technology and processes.
• Clear written and verbal communication skills.
• Experience with Windows, iOS, and Mac OS.
• Knowledge of Active Directory/Entra ID, Intune, and SCCM preferred.
• Experience in an enterprise desktop support role preferred.

Aufgaben

• Provide in-person and remote user assistance and ServiceNow ticket resolution for hardware and software IT issues.
• Process child tickets in ServiceNow within IT Shipping team.
• Collaborate with IT and other departments to solve cross-functional issues.
• Publish IT requests/tasks for new hardware in ServiceNow and ship devices.
• Deliver excellent customer service and guide requesting tech on best solutions or available inventory.
• Document technical issues and resolutions in the knowledge base.
• Interface with vendors for hardware issues or warranty needs.
• Assist with onboarding, offboarding, inventory, and shipment of equipment.
• Support projects and policy implementations as needed.
• Perform daily/weekly inventory checks to align with hardware counts in the ready room.

Kenntnisse

Desktop Support

ServiceNow

Active Directory

Intune

SCCM

Windows

macOS

iOS

Hardware Troubleshooting

Ausbildung

Associate Degree in Computer Science or related field

Tools

ServiceNow

Bomgar

SnipeIT

Jobbeschreibung

Desktop Support Technician

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics.

Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone.

TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Veterinary Clinics and Chapter Aesthetic Studio.

Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

At TAG’s new state-of-the-art headquarters in the vibrant West Loop neighborhood of Chicago, we are growing our onsite operations team with IT professionals to support our new office!

We are currently looking for a Desktop Support Technician who will provide reliable, high-quality desktop support services.

The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work.

The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, TAG Executives, and peers.

This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Responsibilities

• Provides in-person and remote user assistance and ServiceNow ticket resolution for hardware, and Software IT Shipping tickets from within the IT Field Support team.
• Process all child tickets in Servicenow that are assigned to the IT Shipping team.
• Partner with various teams within IT and other departments to solve cross functional issues.
• Process IT requests/tasks around new hardware IT requests in ServiceNow and ship
• Provides good customer service to ensure functionality and to assist and guide requesting tech on the best solution or inventory hardware we have in stock.
• Documents technical issues and their resolutions in the IT knowledge base.
• Interacts with vendors to resolve issues with hardware or warranty replacement needs.
• Assists with activities, including onboarding, offboarding, inventory, and shipment of equipment.
• Assists with projects and implementation of policies as needed.
• Daily/Weekly inventory check to align with SnipeIT and hardware counts remaining in the ready room.

Experience

• Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer.
• Hands-on, collaborative working style with a service driven mindset required.
• Adaptable and willing to learn new technology and processes.
• Organization, time management, and problem-solving skills required.
• Ability with communicating clearly in both a written and verbal fashion.
• Ability operating, installing, and troubleshooting computer hardware and software required.
• Knowledge of a modern ticketing system (such as ServiceNow) required.
• Skill with supporting operating systems, including Windows, iOS, and Mac OS required.
• Knowledge of Active Directory/Entra ID, Intune, and SCCM to image and troubleshoot preferred.
• Experience providing desktop support in an enterprise environment preferred.
• Experience working using remote access software like Bomgar preferred.
• Some white-glove experience is a plus.
• Experience working in an educational or instructional environment is a plus.
• Some familiarity with mobile device operation and Audio/Video technology is a plus.

Pay range and compensation package

Annual Salary Range: $27.00-$33.00/hr with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health.

Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone.

TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, Clear Choice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet.

Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

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