Evening Desktop Support Technician (2nd Shift) Remote

Kraft & Kennedy; United States; On-site; USD 41,000 - 48,000; Part time

Job summary

Kraft Kennedy's Support Practice Group is seeking applicants for the 2nd shift part-time Desktop Support Technician. The role offers 24 hours per week with a Friday–Monday schedule and weekend evenings in the Eastern time zone.

This position reports to a Team Leader and involves remote and on-site support, troubleshooting, and collaboration with senior staff in a dynamic, client-focused environment.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication skills

Problem solving

Windows Server & Exchange

Virtualization

MCSE cert

Education

Bachelor’s Degree in IT or related field

Tools

MS Office

Job description

Kraft Kennedy's Support Practice Group is seeking applicants for the 2nd shift part-time Desktop Support Technician. The role offers 24 hours per week with a Friday–Monday schedule and weekend evenings in the Eastern time zone.

This position reports to a Team Leader and involves remote and on-site support, troubleshooting, and collaboration with senior staff in a dynamic, client-focused environment.