IT Support Specialist

Kraft & Kennedy, Inc.; Chicago (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long‑a​

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on the latest technologies

Job summary

Kraft Kennedy seeks a Desktop Support Specialist for a hybrid role in the Chicago area. You will provide remote and on-site support to national clients, resolve a broad range of IT issues, and collaborate with senior staff in a dynamic environment.

The role emphasizes customer service, strong problem-solving, and technical troubleshooting across Windows Server, Exchange, virtualization, and storage. BS in IT or 3+ years experience required.

Qualifications

• Bachelor's degree in IT or related field, or 3+ years of relevant experience.
• Strong customer service and communication skills.
• Highly organized with high accuracy and follow-up.
• Strong problem solving and technical troubleshooting.
• Experience with Windows Server and Exchange preferred.
• Experience with server/network administration and software deployment.
• Some experience with Windows desktops; virtualization/storage preferred.
• MCSE or related certifications strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Provide on-site assistance to clients 2-3 days per week as needed
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking and security issues
• Escalate issues and interact with third-party vendors and team members to resolve complex client issues
• Initiate and perform Root Cause Analysis (RCA) on complex client issues for one-time resolution
• Contribute to internal projects to facilitate growth of the Support Practice Group
• Provide regional on-site client support, as necessary

Skills

Customer service

Communication

Problem solving

Troubleshooting

Windows Server

Exchange

Server admin

Network admin

Software deployment

MS Office

Documentation

Virtualization

Storage

MCSE

Remote support

Education

Bachelor's degree in IT or related field

3+ years of related work experience in lieu of a degree

Job description

The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position hybrid Desktop Support Specialist.

The schedule is

Saturday through Wednesday with the following hours.

• Saturday-Sunday: 7:30am to 4:30pm Central Time
• Monday-Wednesday: 8:30am to 5:30pm Central Time

You must be located in the Chicago area to be considered for this position.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Provide on-site assistance to clients on an as needed basis. (2-3 days per week)
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group
• Provide regional local on-site client support, as necessary

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Requirements

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail oriented, with a high degree of accuracy and follow up
• Strong problem solving and technical troubleshooting skills
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications are strongly preferred

Benefits

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.