Hybrid Desktop Support Specialist (LA/SD)

Degenkolb Engineers; San Diego (CA); Hybrid; USD 78,000 - 96,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Job summary

Degenkolb Engineers is seeking a Desktop Support Specialist to install and maintain computer systems, ensuring high usability and performance. This hybrid role can be based in Los Angeles, Orange County, or San Diego offices.

You will support hardware, mobile devices, printers, and conference room equipment; manage system inventory and accounts; and collaborate with the IS team. Requires 2+ years help desk, Windows OS, Active Directory, Office 365, and willingness to travel up to 40%.

Qualifications

• Minimum of 2 years of experience in a Help Desk or computer support environment.
• Knowledge of major components of a computer system in hardware and software.
• Deployment and management of Windows OS.
• Certification in Information Technology and/or college-level computer classes from an accredited institution.
• Knowledge of Active Directory, Microsoft Azure (Entra ID), and Office 365.
• Ability to travel, including occasional overnight trips (up to 40%). Some international travel may be required.
• Technical and practical problem-solving skills.
• Effective verbal and written communication skills; demonstrated organizational skills, time management, and experience working with multiple users/clients.
• Must be legally authorized to work in the U.S.

Responsibilities

• Prepare and set up computer systems through imaging and other SaaS solutions.
• Record and complete service requests in the ticketing system.
• Understand computer maintenance and adhere to regular maintenance schedules.
• Maintain computer-related equipment such as printers and print servers.
• Develop a knowledge growth plan.
• Collaborate with the Desktop Team and Information Systems group to resolve technical issues.

Skills

Help desk

Windows OS

Active Directory

Office 365

Communication

Problem solving

Teamwork

Travel 40%

Education

Bachelor's degree

Certifications (CompTIA A+ / Microsoft)

Tools

Autodesk

RISA

CSI

Remote Desktop

Job description

Degenkolb Engineers is seeking a Desktop Support Specialist to install and maintain computer systems, ensuring high usability and performance. This hybrid role can be based in Los Angeles, Orange County, or San Diego offices.

You will support hardware, mobile devices, printers, and conference room equipment; manage system inventory and accounts; and collaborate with the IS team. Requires 2+ years help desk, Windows OS, Active Directory, Office 365, and willingness to travel up to 40%.