Desktop Support Specialist

Degenkolb Engineers; Los Angeles (CA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Degenkolb Engineers in Los Angeles, CA is seeking a Desktop Support Specialist to install and maintain computer systems, support mobile devices, printers, and conference room equipment in a hybrid work setting.

You will join the Information Systems team to provide high-quality service to internal clients, manage hardware and software inventories, accounts, and interoperability, and collaborate with the Desktop Team to resolve issues.

Qualifications

• Minimum of 2 years in a Help Desk or computer support environment.
• Experience with Windows OS deployment and maintenance.
• Knowledge of Active Directory, Azure, and Office 365.
• Ability to travel up to 40%, including overnight visits.
• Strong verbal and written communication skills.
• Ability to manage multiple users and priorities.

Responsibilities

• Install and maintain computer systems and imaging via SaaS solutions.
• Record and complete service requests in the ticketing system.
• Maintain printers and conference room equipment.
• Collaborate with the Desktop Team and IS group to resolve issues.
• Develop a knowledge growth plan.

Skills

Communication

Problem-Solving

Customer Service

Time Management

Adaptability

Teamwork

Education

Bachelor's degree in IT/Computer Science

Tools

Active Directory

Microsoft Azure Entra ID

Office 365

Job description

Position Description

Degenkolb Engineers is currently seeking a Desktop Support Specialist. This position is responsible for installing and maintaining computer systems, ensuring that they are fully useable and perform efficiently. This hybrid position can be based out of our Los Angeles, Orange, or San Diego offices.

Ideal Candidate

We're looking for someone who can provide the highest quality service to the customers of the Information Systems department at Degenkolb Engineers.

Who We Are

Founded in 1940 and headquartered in San Francisco,Degenkolb Engineershelps make complex, high-stakes projects real. We bring deep technical expertise, disciplined creativity, and a practical understanding of construction to every challenge; building strong relationships early, making complexity easier to navigate, and keeping the success of projects central to our work.

Our teams deliver customized structural solutions across healthcare, education, science and technology, forensics, construction engineering, federal buildings, and other complex markets. Whether a project calls for navigating stringent codes, balancing budget and schedule, solving an unusual technical problem, or creating a landmark structural system, we connect the right people and ideas to develop solutions that serve our clients and communities.

Job Description

The Desktop Support Specialist's primary areas of responsibility are installing and maintaining computer systems, ensuring that they are fully useable and perform efficiently. This position aims to provide the highest quality service to the customers of the Information Systems department at Degenkolb Engineers. Support of other computer-related hardware, such as mobile phones, printers, and conference room equipment, must be maintained or serviced to ensure optimal user performance. In addition, system inventory, accounts, and interoperability management must be maintained.

Responsibilities

• Prepare and set up computer systems through imaging and other SaaS solutions.
• Record and complete service requests in the ticketing system.
• Understand computer maintenance and adhere to regular maintenance schedules.
• Maintain computer-related equipment such as printers and print servers.
• Develop a knowledge growth plan.
• Collaborate with the Desktop Team and Information Systems group to resolve technical issues.

Minimum Requirements

• Minimumof 2 years of experience in a Help Desk or computer support environment.
• Knowledge of major components of a computer system in both hardware and software.
• Deployment and management of Windows OS.
• Certification in Information Technology and/or college-level computer classes from an accredited institution.
• Knowledge of Active Directory,Microsoft Azure (Entra ID), and Office 365.
• Ability to travel, including occasional overnight trips (up to 40%). Some international travel may be required.
• Technicaland practical problem-solving skills.
• Effective verbal and written communication skills.
• Demonstrated organizational skills, time management, and experience working with multiple users/clients.
• Must be legally authorized to work in the U.S.

Core Competencies

• Communication – Explaining technical issues in clear, staff-friendly language.
• Patience – Staying calm and supportive when users are frustrated.
• Problem-Solving – Diagnosing issues logically and efficiently.
• Customer Service Orientation – Providing a positive and helpful support experience.
• Time Management – Prioritizing tasks and handling multiple issues at once.
• Adaptability – Adjusting to new technologies, workflows, and unexpected problems/outcomes.
• Teamwork – Collaborating with IS Team members and escalating issues when needed.

Desired Qualifications

• Bachelor's degree, preferably in IT/Computer Science.
• CompTIA A+ and/or Microsoft certifications are a plus.
• Office 365 support experience, including Word, Excel, PowerPoint, and Outlook.
• Troubleshooting and assisting with programs in theArchitecture, Engineering, and Construction industry, including Autodesk, RISA, and CSi applications, among others.
• Able to occasionally lift, move, and/or relocate items of up to 40 pounds.
• Basic understanding of server and network infrastructure is a plus.
• Basic understanding of remote assistance software such as Remote Desktop, ScreenConnect, and/or Quick Assist.