Hybrid Desktop Support Engineer — Impactful IT Support

Berry Appleman & Leiden; San Francisco (CA); Hybrid; USD 69,000 - 73,000; Full time

Job summary

Berry Appleman & Leiden in San Francisco is seeking a Desktop Support Engineer to assist the local office with IT issues, hardware and software support, and end-user assistance within a hybrid work environment.

You will handle tickets, install and configure desktops, manage accounts, support conferencing tools, and help enforce security policies while collaborating with IT teams to deliver dependable service.

Qualifications

• Bachelor's degree or equivalent mix of certifications and experience.
• Minimum 2 years in PC Support/Help Desk.
• Strong Windows and Office Suite knowledge.
• Experience with O365, AD, VPN/ RSA is a plus.

Responsibilities

• Act as initial in-office contact for technical assistance and Level 1 escalations.
• Provide timely solutions for hardware, software, and network issues.
• Manage accounts, password resets, and access permissions.
• Install and maintain desktops, laptops, printers, and peripherals.
• Record, track, and close incidents in the ticketing system.
• Contribute to IT knowledge base and user training.
• Support IT security policies and asset inventory.

Skills

Interpersonal communication

Problem solving

Troubleshooting

Communication

Training ability

Education

Bachelor's degree in a related area

Tools

Microsoft Windows 10/11

O365

Active Directory

VPN

RSA

Zoom

Job description

Berry Appleman & Leiden in San Francisco is seeking a Desktop Support Engineer to assist the local office with IT issues, hardware and software support, and end-user assistance within a hybrid work environment.

You will handle tickets, install and configure desktops, manage accounts, support conferencing tools, and help enforce security policies while collaborating with IT teams to deliver dependable service.