Hybrid Deposit Transactions Specialist II (AI-Driven)

JPMorgan Chase; Indianapolis (IN); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Chase's Deposit Review Operations Team is seeking a Transactions Specialist II to review remotely deposited items and ensure deposit integrity for millions of customers each month.

You will follow detailed procedures to review negotiability criteria and detect fraud while maintaining production standards and accuracy. The role features a weekend hybrid schedule with specific shifts and a focus on customer impact.

Qualifications

• Understanding of banking transactions and check autonomy.
• Ability to perform tasks in a defined, repetitive sequence.
• Self-motivated to meet monthly targets.
• Proficient with Windows and Microsoft Office tools.
• Strong analytical thinking and attention to detail.
• Requires a high school diploma or GED.

Responsibilities

• Process and clear transactions following established routines with accuracy and timeliness.
• Handle customer inquiries related to balances and transactions, ensuring a positive experience.
• Escalate non-routine issues to senior team members for solutions.
• Contribute to process improvements using AI and automation knowledge.
• Maintain up-to-date knowledge of products and regulations to ensure compliance.

Skills

Basic banking knowledge

Repetitive task focus

Self-motivated

Windows proficiency

Microsoft Office

Analytical skills

Education

High school diploma or GED

Job description

Chase's Deposit Review Operations Team is seeking a Transactions Specialist II to review remotely deposited items and ensure deposit integrity for millions of customers each month.

You will follow detailed procedures to review negotiability criteria and detect fraud while maintaining production standards and accuracy. The role features a weekend hybrid schedule with specific shifts and a focus on customer impact.