Transactions Specialist II - Deposit Review

JPMorgan Chase; Indianapolis (IN); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Chase's Deposit Review Operations Team is seeking a Transactions Specialist II to review remotely deposited items and ensure deposit integrity for millions of customers each month.

You will follow detailed procedures to review negotiability criteria and detect fraud while maintaining production standards and accuracy. The role features a weekend hybrid schedule with specific shifts and a focus on customer impact.

Qualifications

• Understanding of banking transactions and check autonomy.
• Ability to perform tasks in a defined, repetitive sequence.
• Self-motivated to meet monthly targets.
• Proficient with Windows and Microsoft Office tools.
• Strong analytical thinking and attention to detail.
• Requires a high school diploma or GED.

Responsibilities

• Process and clear transactions following established routines with accuracy and timeliness.
• Handle customer inquiries related to balances and transactions, ensuring a positive experience.
• Escalate non-routine issues to senior team members for solutions.
• Contribute to process improvements using AI and automation knowledge.
• Maintain up-to-date knowledge of products and regulations to ensure compliance.

Skills

Basic banking knowledge

Repetitive task focus

Self-motivated

Windows proficiency

Microsoft Office

Analytical skills

Education

High school diploma or GED

Job description

Join Chase's Deposit Review Operations Team and thrive in a fast-paced, production-driven environment where you protect deposit integrity and deliver a seamless experience for 3 million customers every month .

As a Transactions Specialist II within the Payment Operations Deposit Review team, you will play a crucial role with high customer impact involving remotely deposited items. Your responsibilities include following detailed procedures and instructions to review negotiability criteria and fraud detection all while maintaining the highest standards of production and accuracy. Your critical thinking, self-motivation, and problem-solving skills are essential for success in this role.

Job responsibilities

• Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness.

• Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints

• Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions.

• Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes.

• Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities.

Required qualifications, capabilities, and skills

• Basic knowledge of banking transactions and check autonomy

• Be comfortable with processing work-type in a specific, repetitive sequence

• Be self-motivated to consistently meet monthly performance targets

• Proficiency in Windows Operating Systems and Microsoft Office Tools

• Strong analytical skills

• High school diploma or GED required.

Work Schedule

This position is a weekend hybrid schedule with off days of Tue/Wed. This is not a fully remote position. Work Week is Thursday to Monday 10:00am-6:30pm, Sat/Sun 8:00am-4:30pm. A Shift Differential is included .

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans