Hybrid Deaf Access Scheduling & Billing Specialist

Advocates

Framingham (MA)

Hybrid

USD 30,307 - 33,062

Full time

14 days+

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Benefits offered by this job

Hybrid work environment

Job summary

Advocates is seeking a Scheduling Specialist to support the Communication Access Team by booking and confirming service providers for all agency-wide access requests. You will work with the Assistant Director and Director to ensure timely, culturally responsive scheduling, maintain data integrity, and assist with invoicing for external billing.

The role emphasizes Deaf-centered input, tracking availability, and coordinating with staff and vendors to meet access needs.

Qualifications

Proficiency in American Sign Language and written English.
Native or heritage signers strongly encouraged to apply.
Two-year degree (A.A.) required.
Experience with scheduling, coordination, and billing preferred.
Experience in human services settings preferred.
Proficient with Microsoft Office Suite and Zoom.

Responsibilities

Monitor communication access scheduling to ensure timely, equitable service delivery.
Maintain daily scheduling and coordination of requests.
Serve as a central point of communication between requesters, Deaf consumers, interpreters, and staff.
Triage incoming requests by urgency and complexity.
Maintain interpreter availability records and assist with schedule.
Assign staff and interpreters based on qualifications, language needs, and consumer preferences.
Prepare scheduling-related billing processes and track service utilization costs.
Maintain contact with external vendors for invoicing and reimbursement procedures.
Work in a hybrid on-site/remote environment.