Hybrid Data Technician Coordinator: Reporting & CRM

Adecco US, Inc.; Fremont Township (MI); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Weekly paycheck

Medical coverage

Dental coverage

Vision coverage

401K plan

Job summary

Adecco US, Inc. is recruiting a Data Technician Coordinator to support data integrity, reporting operations, knowledge management, and CRM administration activities at Freemont, MI.

The role emphasizes maintaining accurate data, producing operational reports, and ensuring compliance with company standards. Key responsibilities include reviewing KT articles, ensuring content consistency, and generating recurring reports.

Qualifications

• High School Diploma or GED required.
• Experience in data management, CRM administration, reporting, knowledge management, or contact center operations preferred.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong attention to detail and commitment to data accuracy.
• Experience working with Salesforce CRM.
• Knowledge of PCI compliance, data governance, or audit processes.
• Experience in contact center or customer support environments.
• Familiarity with reporting tools and data analysis practices.

Responsibilities

• Review Knowledge Tool (KT) articles to ensure compliance with established formatting and content standards.
• Identify inconsistencies in article structure, naming conventions, and categorization.
• Recommend content improvements to enhance readability, usability, and customer experience.
• Support the development and maintenance of standardized content and response templates.
• Ensure knowledge resources remain accurate, relevant, and up to date.
• Generate and distribute recurring operational reports on a daily, weekly, and monthly basis.
• Validate report data to ensure accuracy and completeness.
• Maintain reporting documentation, workflows, and standard operating procedures.
• Assist in analyzing data trends and identifying opportunities for process improvement.
• Ensure adherence to company policies, privacy regulations, and data governance standards.
• Conduct PCI compliance reviews and monitoring activities.
• Identify, document, and elevate data quality and system integrity issues.
• Maintain audit-ready records and documentation to support compliance requirements.

Skills

Data management

CRM administration

Reporting

Knowledge management

MS Office

Attention to detail

Education

High School Diploma or GED

Tools

Salesforce

PCI compliance

Job description

Adecco US, Inc. is recruiting a Data Technician Coordinator to support data integrity, reporting operations, knowledge management, and CRM administration activities at Freemont, MI.

The role emphasizes maintaining accurate data, producing operational reports, and ensuring compliance with company standards. Key responsibilities include reviewing KT articles, ensuring content consistency, and generating recurring reports.