Hybrid Data Analytics & Customer Success Analyst

UNFI; Springfield (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401K Program

Medical Insurance

Job summary

UNFI in Springfield, MA is seeking a Customer Success Analyst to drive reporting, data mining, and analytics for the Sales team and customers. You’ll partner with business, data, and IT teams to maintain data quality and deliver recurring and ad hoc reports.

You will forecast sales, support account operations, and participate in IT-related projects to enhance reporting tools. Strong Excel and analytic skills, with a retail background preferred, are highly valued in this hybrid role.

Qualifications

• Bachelor's degree in business analytics or related field.
• 3+ years of sales analytics experience preferred.
• Strong Excel and CRM data skills.

Responsibilities

• Mine, analyze, and present sales data to inform decisions.
• Develop ad hoc reports and forecast metrics.
• Collaborate with Sales and Operations to coordinate data needs.

Skills

Excel

Analytics

Salesforce

CRM

Data mining

Education

Bachelor's Degree in Business Analytics

Tools

Access

Salesforce CRM

Job description

UNFI in Springfield, MA is seeking a Customer Success Analyst to drive reporting, data mining, and analytics for the Sales team and customers. You’ll partner with business, data, and IT teams to maintain data quality and deliver recurring and ad hoc reports.

You will forecast sales, support account operations, and participate in IT-related projects to enhance reporting tools. Strong Excel and analytic skills, with a retail background preferred, are highly valued in this hybrid role.