Sales Analytics & Customer Success Specialist

United Natural Foods, Inc.; Springfield (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

United Natural Foods, Inc. is seeking a Customer Success Analyst to support the Sales team and customers through data reporting, mining, and analysis. You will work with internal partners to develop reports, monitor performance, and drive business actions.

The role emphasizes accuracy, IT collaboration, and delivering actionable insights across monthly, quarterly, and annual cycles. The ideal candidate has a Bachelor’s in Business Analytics and 3+ years as a sales analyst, with strong Excel

Qualifications

• Bachelor’s degree in Business Analytics or a related field preferred.
• 3+ years of sales analyst experience preferred.
• Strong Excel and analytics skills; retail background ideal.
• Experience with data reporting, forecasting, and CRM systems.

Responsibilities

• Sales Data Mining & Analysis: assess sales data, identify patterns, and support strategic decisions.
• Sales Forecasting: generate forecasts using pipeline data and KPIs.
• Account Support: prepare sales materials and coordinate with Operations on deliveries and stock.
• Project Support: assist IT/data teams with ad hoc reporting and system enhancements.

Skills

Root cause analysis

Data analysis

Project management

Communication skills

Education

Bachelor's Degree in Business Analytics

Tools

Salesforce

Excel

CRM software

Office Suite

Job description

United Natural Foods, Inc. is seeking a Customer Success Analyst to support the Sales team and customers through data reporting, mining, and analysis. You will work with internal partners to develop reports, monitor performance, and drive business actions.

The role emphasizes accuracy, IT collaboration, and delivering actionable insights across monthly, quarterly, and annual cycles. The ideal candidate has a Bachelor’s in Business Analytics and 3+ years as a sales analyst, with strong Excel