Hybrid CXone Voice Engineer — IVR & RingCentral

Consumer-Cellular; Scottsdale (AZ); Hybrid; USD 90,000 - 122,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401(k) company match

PTO after 30 days

Company holidays

Job summary

Consumer Cellular is seeking a Voice Engineer Intermediate in Scottsdale, AZ to join our IT team. You will help implement NICE CXone and RingCentral platforms, configure agents and routing, and work with business stakeholders to meet contact center goals.

The role supports hybrid or onsite work near our corporate headquarters, and requires prior hands-on CXone experience and strong communication skills.

Qualifications

• Bachelor’s degree or equivalent in experience.
• Two years supporting NICE CXone or NICE InContact.
• General knowledge of Microsoft Office suite.
• Excellent interpersonal and communication skills (verbal & written).

Responsibilities

• Support the integration of CXone technology including screen-pops and omnichannel routing of voice, email and chat via web services.
• Understand and apply Contact Center Operations across inbound voice, digital channels, reporting and analytics.
• Develop and configure CXone and Ring Central platforms, including agents, skills, queues, hours, routing and integration.
• Collaborate with business customers, analysts and team members to understand requirements.
• Troubleshoot issues during configuration, go-live and ongoing operations.
• Execute administration tasks for NICE CXone and Ring Central implementations.
• Create and maintain CXone applications used for call and screen recordings.
• Analyze and resolve issues related to NICE CXone and Ring Central telecommunications technologies.
• Coordinate with CXone team for follow-up and prompt resolution.
• Possess at least two years of experience supporting NICE CXone or NICE InContact.
• Demonstrate ability to manage projects independently with limited supervision.

Skills

Interpersonal communication

MS Office knowledge

Project management

Independent work

Education

Bachelor’s degree or equivalent in experience

Tools

NICE CXone

RingCentral

Job description

Consumer Cellular is seeking a Voice Engineer Intermediate in Scottsdale, AZ to join our IT team. You will help implement NICE CXone and RingCentral platforms, configure agents and routing, and work with business stakeholders to meet contact center goals.

The role supports hybrid or onsite work near our corporate headquarters, and requires prior hands-on CXone experience and strong communication skills.