Lead NICE CXone Voice Engineer - Hybrid/Scottsdale

Consumer Cellular, Inc.; Scottsdale (AZ); Hybrid; USD 111,000 - 162,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid Time Off

Dental and Vision

Employee rewards program

Job summary

Consumer Cellular, Inc. in Scottsdale, AZ seeks a Voice Engineer with hands-on NICE CXone IVR experience to lead CXone deployment. You will script, integrate with CRM, and configure agents, skills, hours, reporting, and routing, while mentoring other implementation staff. Residency within 50 miles of HQ is required for hybrid or onsite work, with a competitive base salary and strong benefits.

This role supports a premier customer experience for our nationwide teams.

Qualifications

• Minimum five years supporting NICE CXone or NICE InContact.
• Experience migrating from Avaya to NICE CXone desired.
• Bachelor’s degree or equivalent in experience.
• Excellent interpersonal and communication skills (verbal & written).

Responsibilities

• Create, maintain CXone IVR scripts/code using CXone Studio and Snippets.
• Support integration of CXone technology including screen-pops and omnichannel routing.
• Configure agents, skills, hours, reporting, call flows, routing on CXone.
• Lead implementation and mentor other team members.
• Collaborate with business customers and analysts to understand requirements.

Skills

NICE CXone

CXone IVR development

CRM integration

Project management

Communication skills

Education

Bachelor’s degree or equivalent in experience

Tools

CXone Studio

Snippets

APIs

VMware

Job description

Consumer Cellular, Inc. in Scottsdale, AZ seeks a Voice Engineer with hands-on NICE CXone IVR experience to lead CXone deployment. You will script, integrate with CRM, and configure agents, skills, hours, reporting, and routing, while mentoring other implementation staff. Residency within 50 miles of HQ is required for hybrid or onsite work, with a competitive base salary and strong benefits.

This role supports a premier customer experience for our nationwide teams.