Hybrid CX Trainer — Elevate Customer Experience & Training

Gainwell Technologies; Washington (District of Columbia); Hybrid; USD 55,300 - 79,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a DC CX Trainer in Washington, DC for a hybrid role that involves delivering engaging training programs to enhance employee capabilities in Medicaid and Medicare operations. You will collaborate closely with business leaders to identify training needs, develop lesson plans, and facilitate both onboarding and ongoing training initiatives.

The ideal candidate should have 5–7 years of experience in corporate training, strong communication skills, and the ability to apply adult learning principles. This position offers a pay range of $55,300 - $79,000 annually along with excellent health benefits and a flexible vacation policy.

Qualifications

• 5–7 years of experience in delivering corporate training programs.
• Experience in onboarding and performance improvement.
• Strong presentation and facilitation skills.

Responsibilities

• Deliver instructor-led training programs for new and existing employees.
• Develop and maintain training materials.
• Partner with business leaders to assess learning needs.

Skills

Corporate training delivery

Facilitation skills

Communication

Adult learning principles

Collaboration with stakeholders

Job description

Gainwell Technologies is seeking a DC CX Trainer in Washington, DC for a hybrid role that involves delivering engaging training programs to enhance employee capabilities in Medicaid and Medicare operations. You will collaborate closely with business leaders to identify training needs, develop lesson plans, and facilitate both onboarding and ongoing training initiatives.

The ideal candidate should have 5–7 years of experience in corporate training, strong communication skills, and the ability to apply adult learning principles. This position offers a pay range of $55,300 - $79,000 annually along with excellent health benefits and a flexible vacation policy.