CX Trainer - Washington, DC - Hybrid

Gainwell Technologies LLC; Washington (District of Columbia); Hybrid; USD 55,000 - 79,000; Full time

Benefits offered by this job

Flexible vacation policy

Educational assistance

Leadership academies

Technical development academies

Job summary

Gainwell Technologies is seeking a DC CX Trainer to support Medicaid and Medicare operations, delivering engaging training, onboarding new hires, and driving performance improvements. You will partner with leaders to design curricula that build workforce capability.

This hybrid role combines onsite training delivery with flexible scheduling, covering onboarding, refresher, remediation, and change-management initiatives to boost customer experience and operational excellence.

Qualifications

• 5–7 years of experience delivering corporate training programs.
• Experience facilitating instructor-led training, onboarding, or performance improvement.
• Strong communication, facilitation, and presentation skills.
• Ability to apply adult learning principles and adapt training approaches.
• Experience collaborating with cross-functional stakeholders on large-scale initiatives.

Responsibilities

• Deliver instructor-led training programs for new hires and existing employees.
• Develop and maintain lesson plans, guides, and training materials.
• Partner with leaders and SMEs to identify learning needs and implement solutions.
• Facilitate onboarding, refresher, remediation, and change-management training.
• Evaluate training effectiveness and suggest improvements.
• Support knowledge transfer, updates, and system implementations.

Skills

Adult learning

Facilitation

Training delivery

Cross-functional

Communication

Onboarding

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a DC CX Trainer at Gainwell, you will support employee development and operational excellence by delivering engaging training programs that prepare team members to successfully support Medicaid and Medicare-related operations. This role is responsible for facilitating new hire onboarding, ongoing learning, and performance improvement initiatives while serving as a trusted resource for employees and business partners. You will help build workforce capability through effective training delivery, curriculum development, and continuous improvement efforts that support customer experience and operational goals.

Your role in our mission

• Deliver instructor-led training programs for new hires and existing employees, ensuring learners understand business processes, systems, and customer experience expectations.
• Develop and maintain lesson plans, participant guides, job aids, and training materials that support operational readiness and performance.
• Partner with business leaders, training teams, and subject matter experts to identify learning needs and implement effective training solutions.
• Facilitate onboarding, refresher, remediation, and change-management training initiatives in support of business priorities.
• Evaluate training effectiveness through assessments, learner feedback, and performance results, recommending improvements as needed.
• Support knowledge transfer, process updates, and system implementations through targeted training and employee readiness activities.

What we're looking for

• 5–7 years of experience delivering corporate training programs in environments where business processes and technology systems are learned and applied together.
• Experience facilitating instructor-led training, onboarding, performance improvement, or operational readiness programs.
• Strong communication, facilitation, and presentation skills with the ability to engage learners across varying experience levels.
• Ability to apply adult learning principles, adapt training approaches, and leverage training technologies to improve learner outcomes.
• Experience collaborating with cross-functional stakeholders and supporting large-scale operational, system, or business transformation initiatives.

What you should expect in this role

• Hybrid work environment with a combination of onsite and remote work; training delivery is primarily conducted onsite.
• Facilitation of new hire, refresher, and performance improvement training programs that may span multiple weeks.
• Flexibility to support training initiatives and critical business needs outside of standard working hours when necessary.

The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.