Hybrid CX Team Lead — Coaching, Orders & Ops

Azelis Holding S.A.; United States; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Azelis Americas is seeking a Customer Experience Supervisor to lead our CX team, overseeing order-to-cash activities and ensuring quality service. The role requires hands-on leadership, training, and collaboration with sales, supply chain, and credit to resolve issues and improve processes.

Based in East Stroudsburg, PA with hybrid on-site requirements, the candidate will manage daily operations, mentor CXRs, and drive KPI performance while maintaining strong customer relationships and service

Qualifications

• Significant Customer Service or related experience required.
• Minimum 5 years of experience with 10+ years preferred management/leadership.
• Four-year college degree required; experience with ERP systems.

Responsibilities

• Lead, train, support and mentor CXRs to manage Order to Cash.
• Oversee order processing, inquiries and status updates; collaborate with Sales and Credit.
• Perform month-end tracking, KPI reporting and process improvements.
• Escalate issues and drive resolutions with cross-functional teams.

Skills

Customer service

Leadership

Team management

Communication

Problem solving

Education

Bachelor's degree

Tools

ERP system

Excel

Job description

Azelis Americas is seeking a Customer Experience Supervisor to lead our CX team, overseeing order-to-cash activities and ensuring quality service. The role requires hands-on leadership, training, and collaboration with sales, supply chain, and credit to resolve issues and improve processes.

Based in East Stroudsburg, PA with hybrid on-site requirements, the candidate will manage daily operations, mentor CXRs, and drive KPI performance while maintaining strong customer relationships and service