Hybrid CX Analytics & Ops Leader

US11 Electrolux Consumer Products, Inc; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities

Job summary

Electrolux Consumer Products, Inc. in Charlotte, NC is seeking a Senior Analyst, Customer Experience to drive service excellence. You will leverage data, analytics, and cross-functional collaboration to optimize order execution and customer outcomes across North America.

The role requires strong analytical and communication skills, with a focus on influencing stakeholders and delivering cost-saving improvements. Hybrid work is offered with key partnerships across CX, Supply Chain, and Sales.

Qualifications

• Bachelor's degree required.
• 3+ years in customer experience, supply chain, logistics, transportation, operations, or analytics.
• Experience turning data into actionable business recommendations.
• Proficient with Excel, Power BI, Tableau, SAP or similar systems.
• Demonstrated ability to lead cross-functional projects in a fast-paced environment.

Responsibilities

• Serve as SME for Container Direct Program with North American and global stakeholders.
• Manage program requirements including MOQ, product mix, and lead-time compliance.
• Analyze transport and CX data to identify cost savings and service improvements.
• Develop recommendations to drive customer adoption and profitability.
• Resolve issues with Transportation, Supply Chain, Sales, and Sourcing teams.
• Create dashboards and metrics on service, transport, and on-time delivery.
• Monitor vendor/customer requirements and support corrective actions.
• Provide insights to leadership for decisions and continuous improvement.

Skills

Customer experience

Data analysis

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree

Tools

Excel

Power BI

Tableau

SAP

Job description

Electrolux Consumer Products, Inc. in Charlotte, NC is seeking a Senior Analyst, Customer Experience to drive service excellence. You will leverage data, analytics, and cross-functional collaboration to optimize order execution and customer outcomes across North America.

The role requires strong analytical and communication skills, with a focus on influencing stakeholders and delivering cost-saving improvements. Hybrid work is offered with key partnerships across CX, Supply Chain, and Sales.